Director, Client Relations at Sureel AI

What You'll Do:

• Own Sureel's most important rights-holder relationships, building trust with senior leaders and understanding their priorities, business models, and AI rights strategies.

• Lead partners through pilots and implementations, coordinating testing, data reviews, product feedback, onboarding, and decision-making while keeping the relationship moving forward.

• Understand how rights-holders use Sureel, where they see value, where they encounter friction, and what would make the platform more useful to them.

• Bring partner needs into product development, translating rights-holder requirements and feedback into clear input for Product, Engineering, and AI.

• Translate Sureel's attribution and payout models for partners, helping rights-holders understand what the data means and how it applies to their business.

• Identify patterns across partner conversations, distinguishing individual requests from broader needs that should influence product, commercial strategy, or industry direction.

• Help shape how Sureel works with rights-holders at scale, developing the approaches, processes, and tools needed as the partner network grows.

• Own the quality of partner-facing data and reporting, ensuring attribution data and reports are accurate, consistent, and trusted.

• Identify opportunities to deepen relationships, including new use cases, broader organizational or catalog participation, and increased platform adoption.

• Represent Sureel in senior partner meetings and industry settings, including with Warner Music Group counterparts.

• Prepare thoroughly for important partner conversations, bringing the right context, history, and background so discussions can move forward.

• Work closely with leadership on client strategy, helping determine where Sureel should focus its time and attention across the partner network.

• Help shape the client function as Sureel grows, including where additional resources, processes, or capabilities are needed.

Who You Are:

• You have deep experience in music rights, metadata, and/or collective management. You understand splits, share pictures, the difference between composition and recording rights, and how CMOs and publishers pay their members.

• You've built and managed senior relationships with rights-holders, clients, partners, or other industry stakeholders and know how to develop those relationships over time.

• You understand how to turn what you learn from clients into useful input for product, business, and commercial decisions.

• You're comfortable with data and technical detail. You can read a dataset, question the numbers, and explain them clearly to a non-technical partner.

• You build trust quickly and can represent leadership, make judgment calls, and know when something needs your attention.

• You communicate clearly and can stay calm in a fast-moving environment.

• You can distinguish between an individual client's request and a broader market signal that should influence product, commercial strategy, or industry direction.

• You are interested in the music industry and enjoy working in a small, collaborative, startup-paced team.

Nice to Have:

• Experience working with artists, labels, publishers, CMOs/PROs, music-tech companies, metadata companies, or as a senior consultant to them.

• Experience across client/QA, business operations, client relations, or strategic partnerships.

• Involvement in industry metadata or rights standards initiatives.

• Experience working directly with C-level executives on client strategy and translating senior conversations into action.

• Curiosity about the music and entertainment landscape and AI's impact on creators.

• Experience with Google Workspace, CRM and calendar tools, and expense systems such as Concur.