Dental Insurance Specialist

Why does this role matter?

DBS provides revenue cycle management for dental practices across the country, so this person has a direct hand in whether our clients get paid accurately and on time. Claim submission, follow-up, payment posting, and benefit verification are the work that keeps a practice financially healthy and doing that work well is a big reason clients stay with us. It's a client-facing role at the center of how DentalXChange simplifies the business of dentistry.

What impact will the new hire have in their first 6 months?

The new hire will start as an Insurance Specialist, learning the DXC core values, our client relationships, and systems. Most importantly, they will learn how we deliver excellence daily, across all scopes of our services which impact our client experience. They will then move into an Account Manager role, where they own the client relationship, oversee the accuracy and timeliness of the work on their accounts, and deliver the monthly ROI reporting and Quarterly Business Reviews that our clients count on. By month six they should be the trusted point of contact for their book of accounts, helping onboard new clients, run audits, and bring newer team members up to speed.

What's the growth trajectory for this position?

Growth is built into the role. The Insurance Specialist role moves to an Account Manager role within a couple of months rather than after a year of tenure.

What You'll Be Doing As Our Dental Insurance Specialist

• In serving our dental practice clients, complete a variety of dental services within multiple dental practice management software while maintaining PHI and HIPAA standards. Services may include claim submission, claim follow up, payment posting, and benefit verification with data entry.
• Manage day-to-day client communication and ongoing relationships as it relates to client satisfaction and retention, optimizing practice operations and enhancing profitability.
• Document all work in forms, spreadsheets and client software, as outlined in our standards.
• Contact insurance companies to obtain and record accurate and timely information.
• Send daily summary of tasks completed to dental office staff.
• Prepare and deliver monthly ROI statistics.
• Consistently meet company and department policies and expectations including those surrounding attendance.
• Comply with all federal, state, accreditation and institutional policies and procedures.
• Maintain confidentiality standards and expectations.
• Exhibit exceptional internal and external customer service with all individuals.
• Live DentalXChange’s company values: Actively Care, Try Hard, Be Humble, and Feedback is a Gift.
• Other duties as assigned.

What You'll Bring to The Team As Our Dental Insurance Specialist

• Minimum of 5 years of dental office experience.
• Ability to work independently from home in a space that is quiet and has high-speed internet connection.
• Strong verbal and written communication and interpersonal skills.
• Proficient in all MS Office applications, fluid with technology, and use of the internet.
• Ability to successfully multitask with accuracy in a fast-paced environment.
• Working knowledge of technical and procedural aspects and functions.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

What We Offer

• Challenging and rewarding career opportunities with room for growth as we grow!
• Medical, dental, and vision benefits – eligible first of the month after start date
• Unlimited PTO
• Paid time off for sick, jury duty, bereavement
• 10 company paid holidays
• 401k with company match
• Health Advocate
• Healthcare and dependent care flexible spending accounts
• Friendly co-workers and a positive culture!