Dedicated Advisor

At Evolve, we’re on a mission to make vacation rental easy for everyone. Our high-performing, customer-obsessed team runs on curiosity, communication, and accountability—working together to create exceptional experiences for our owners and guests.

Why this role

Evolve’s mission is to make vacation rental easy for everyone. Unlike DIY or traditional local property managers, Evolve’s modern approach empowers homeowners and builds trust with guests through a scalable, tech-enabled model.

The Dedicated Advisor plays a critical role in that mission by building deep, strategic relationships with Evolve owners. You’ll serve as a trusted partner who understands each owner’s unique goals and crafts tailored strategies to help them achieve long-term success.

Success looks different for every owner. Your job is to understand those differences, anticipate needs, and guide owners toward decisions that maximize performance, strengthen their partnership with Evolve, and ultimately increase long-term value and NPS across your portfolio.

What you’ll do

• Manage and retain a high-value book of ~200 Evolve listings.
• Build strong, strategic relationships that reduce churn and drive long-term partnership value.
• Act as a performance expert by delivering clear, data-driven insights on property and portfolio performance.
• Serve as a trusted, go-to resource for owners - providing support, strategic guidance, and growth recommendations.
• Proactively identify opportunities to improve owner performance and experience.
• Cross-sell Evolve services to maximize portfolio value while staying current on industry trends and market dynamics.
• Increase NPS and LTV through upsells such as management tier upgrades, expanded availability, amenity improvements, and additional properties.
• Provide market and property analysis to help owners identify opportunities to expand their portfolios with Evolve.
• Conduct monthly and quarterly performance reviews to align on goals, insights, and next steps.
• Collaborate cross-functionally with internal teams to deliver a seamless, high-quality owner experience.
• Stay informed on the short-term rental industry trends to advise owners on potential impacts to their business.

What makes you a great fit

• 3+ years of account management experience, ideally in a high-touch or strategic environment.
• Background in travel or hospitality (preferred).
• Exceptional active listening skills with the ability to simplify complex concepts.
• Highly adaptable and comfortable navigating a fast-changing environment.
• Strong verbal and written communication skills.
• Analytical, organized, and detail-oriented with a data-driven mindset.
• Competitive, goal-oriented, and motivated by measurable impact.
• Strategic thinker with strong problem-solving abilities.
• Direct, clear communicator who builds trust quickly.
• Willingness to go above and beyond for both colleagues and owners.