Deal Desk Analyst

The role, in a nutshell:

Chainguard is hiring a Deal Desk Analyst to join our growing Deal Desk team. As a key member of a small but mighty Deal Desk function, you’ll partner closely with our global Sales team to support the end-to-end deal lifecycle. From pricing strategy to quote creation and contract execution, you’ll ensure deals move efficiently, align with internal policies, and scale with our growth. This is an exciting opportunity to build high-impact, scalable processes in a fast-paced, high-growth environment.

What You Will Do:

Deal Desk Management:

• Deliver full quote-to-signature support for global Account Executives, including quote creation, pricing approvals, order form (OF) generation, and accurate opportunity closure in Salesforce.
• Manage and monitor the quote queue and approval workflows, ensuring timely responses and maintaining exceptional organizational standards.
• Proactively drive deal momentum, especially at month- and quarter-end, by resolving blockers and delivering excellent partner support.
• Provide pricing insights, product guidance, and analytical support on large, complex, or non-standard deal structures.

Systems Oversight:

• Help administer Chainguard’s CPQ (Roadrunner) and CLM platform (Ironclad), including updates to the company's price books and legal workflows.
• Maintain high standards of data integrity and system hygiene across CPQ, CLM, and CRM (Salesforce).
• Ensure seamless order management and alignment across internal systems for accurate product and partner attribution tracking.

Process Ownership and Cross-Functional Collaboration:

• Support the documentation of Deal Desk processes and procedures to drive clarity, efficiency, and scalable growth across the organization.
• Partner closely with stakeholders in Sales, Finance, Legal, and Product, ensuring seamless alignment and coordination to streamline deal execution, uphold compliance, and remove roadblocks.
• Serve as a trusted cross-functional partner and primary point of contact for deal-related matters, fostering collaboration and accountability across multiple teams.

About You:

• 2-3 years of Deal Desk experience within an Enterprise SaaS B2B environment
• Administrative experience with a CPQ and CLM tools a plus
• Strong business acumen, analytical and problem-solving skills, and demonstrated ability to partner with upstream GTM teams and other cross-functional departments
• Understanding of Marketplace offerings through AWS, GCP, and Azure (nice to have)
• Highly organized, internal customer-focused and strong attention to detail
• Ability to multitask and prioritize at times of high volume, and have schedule flexibility during End of Month and End of Quarter
• Have an understanding of quote to cash process and sales contracts; proficient in identifying risks associated in deal terms and structures
• Ability to travel for QBRs (1x per quarter)

Must be located in EST or CST time zone.