Customer Support Specialist (Contact Centre) - Goodlord

The Opportunity:

• Proactively working to progress referencing applications, ensuring reports are generated for customers in line with KPI measurements.
• Helping tenants secure their dream homes by meeting and exceeding targets.
• Providing professional support to customers with high levels of accuracy via phone, live chat, and email.

What we need from you:

• Previous experience working in a highly targeted and fast-moving contact centre is highly desirable.
• Must be comfortable with both inbound and outbound calling.
• Customer-centric mindset to quickly identify and understand the needs of diverse customers.
• Strong attention to detail to identify inconsistencies.

Nice-to-haves:

• Experience in conducting credit or ID checks or working within the lettings industry.
• Proven ability to prioritize effectively and stay organized.

Why you'll love being a Goodlordian:

• Grow with Goodlord: Certified Great Place to Work. Annual development fund to support career goals.
• Well-being support: Bi-weekly coaching sessions with Sanctus for mental health.
• Generous holiday: 25 days (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days.
• Family support: 3 months of fully-paid leave for new arrivals.
• Team culture: Energetic, sociable, and passionate team focused on making a difference.