Customer Support Specialist

At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalized learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled—and it’s creating real impact.

We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries—and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at a global scale.

Every Preply lesson sparks change, fuels ambition, and drives progress that matters.

Our impact in one sentence:

To guide and support users with their interactions on Preply, and to resolve any issues they may face by becoming a true Customer Advocate.

At least 5 reasons to join our Customer Support Squad

• Our international team is constantly growing, and now you can join +100 bright specialists among 8 teams, empowered by experienced managers from world top-notch companies (Booking, Uber).
• Flexibility is a must for us, but also a big advantage. Preply supports customers 24/7, so you’ll have a monthly rotating schedule with 9-hour shifts, and not less than 11 hours gap between them to have a proper rest.
• To make your professional development more efficient, our trainers will support you not only through the onboarding but also after, with additional support to set you up for success.
• No calls—only written communication via chats, emails, and social.
• We have a really dynamic environment and fast working pace with reasonable goals and clear KPIs for you to be confident in what the team expects from you.

What you'll be doing

• Answer customers’ questions and resolve any issues that they may be facing;
• Identify problem areas and flagging them to the concerned team;
• Ensure customer satisfaction, and work on collecting and tracking user's feedback;
• Work closely with the product teams to resolve issues and share customer feedback;

What you need to succeed

1. Previous experience providing support through live chats;
2. Fluency in English;
3. Strong technical and analytical skills;
4. Ability to provide proactive and innovative solutions;
5. Outstanding written and verbal skills;
6. Ability to understand customer's needs;
7. Ability to work in teams;
8. A customer-centric, empathetic mindset with excellent listening skills;
9. An ability to focus on what counts, creating simple solutions to deliver fast results;
10. A passion for learning and desire for self-improvement.
11. A computer with i5 or i7 processor, 16GB RAM, 256 GB SSD;
12. Internet connection of at least 30mbps;