Customer Support Specialist
Job Description
Key Skills Required
Master these to land this role
Want to know if you're a match for this job?
What You'll Own
Resolve inbound customer inquiries efficiently across phone, email, and live chat channels with high accuracy and care.
Perform technical troubleshooting on software and hardware interactions to identify root causes and deliver lasting solutions.
Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success teams to resolve complex customer escalations.
Maintain a personal support queue and manage ongoing cases to ensure clear, timely updates to internal and external stakeholders.
Author and update articles in the Customer Help Center to expand self-service resources and decrease recurring ticket volume.
What This Role is Not
- This isn't a passive or script-reading support job, you'll actively investigate technical issues and drive cross-functional resolutions across teams.
- This is not a strict Monday-through-Friday role, you must be comfortable working weekend shifts to support operational needs.
- This isn't a single-channel position, you'll manage real-time phone, live chat, and email communications interchangeably.
What You Bring
- Demonstrated success in customer-facing roles, with experience in technical support, hospitality, or public safety dispatching being a strong fit.
- Proven ability to troubleshoot software and hardware issues while communicating technical solutions clearly to non-technical users.
- Skilled in written and verbal communication across multiple contact channels including email, phone, and live chat.
- Adaptability to manage competing priorities independently and navigate changing operational needs in a fast-paced environment.
- Experience with tools like Salesforce or Jira is a plus.
How would you rate this job post?
See what other professionals think about this role.
Similar Opportunities
More Openings at Flock Safety
Flock Safety
View Company ProfileFlock Safety is a comprehensive public safety operating system and security hardware network designed to eliminate crime and build safer communities. The company is most widely recognized for its proprietary Automated License Plate Recognition (ALPR) cameras, which capture actionable vehicle data—such as license plates, vehicle make, type, color, and unique identifying features (like roof racks or bumper stickers). Under the hood, Flock Safety combines solar-powered, infrastructure-free hardware with an advanced, cloud-based machine learning platform. This software instantly cross-references captured vehicle data against state and national crime databases (like the FBI's NCIC), sending real-time alerts to local law enforcement when a stolen or wanted vehicle enters a monitored area. Their primary target audience spans a wide spectrum, including thousands of local police departments, Homeowners Associations (HOAs), property managers, school districts, and commercial businesses. What sets Flock Safety apart in the physical security space is its ethical, privacy-first approach to surveillance—data is strictly encrypted, automatically deleted after 30 days by default, does not use facial recognition, and is expressly not sold to third parties, striking a unique balance between proactive crime prevention and community privacy.
Safety First
- Never pay for a job application.
- Do not share sensitive bank info.
- Verify the client before starting work.