Manager, Partner Relationship Management

What You Will Do

Team Leadership & People Management

• Directly manage and develop a team of Partner Relationship Managers, driving high engagement, continuous learning, and accountability.
• Provide day-to-day coaching and mentorship on partner management strategies, issue escalation, conflict resolution, and executive communications.
• Establish clear team KPIs, benchmarks, and performance metrics focused on partner satisfaction, data integration execution, and retention.
• Manage team bandwidth, resource allocation, and portfolio assignments to ensure optimal coverage across all partner relationships.

Strategic Partner Oversight & Operational Excellence

• Serve as an executive escalation point for complex operational, technical, or relationship issues involving TPA and Data Partners.
• Standardize and refine PRM workflows, governance models, and best practices for technical data file exchange (EDI/ETL) monitoring and issue resolution.
• Partner cross-functionally with Product, Finance, Operations, Engineering, and Client Success teams to eliminate systemic friction points and champion product enhancements on behalf of partners.
• Conduct regular portfolio reviews with PRMs to proactively identify partner satisfaction risks, ensuring robust risk-mitigation plans are active.
• Drive partner adoption and standardization across new tools, products, and integrated workflows.

What You Will Bring to SmithRx

Qualifications & Experience

• Management Experience: 3+ years of direct people management experience leading client-facing or partner-facing teams (Customer Success, Account Management, or Partner Management).
• Industry Expertise: 5+ years of experience in healthcare insurance, health benefits, or Third-Party Administrator (TPA) environments. Experience within a Pharmacy Benefit Manager (PBM) is strongly preferred.
• Technical Aptitude: Strong working familiarity with technical data file exchanges (EDI, ETL, or API integrations) and how data flows support benefit plan administration.
• Education: Bachelor’s degree in a related field required; Advanced Degree (MBA, MHA, or equivalent) preferred.

Core Competencies & Skills

• Leadership & Coaching: Proven ability to inspire, develop, and retain talent while fostering a collaborative, accountable team culture.
• Executive Presence: Outstanding oral and written communication skills with experience presenting to and negotiating with senior operational leadership.
• Escalation & Conflict Resolution: High emotional intelligence with a track record of mediating high-stakes operational conflicts and turning challenging partner dynamics into productive relationships.
• Process & Change Agent: Ability to take initiatives from concept to execution, bringing structure and governance to scaling partner operations.
• Problem-Solving Mindset: Self-driven and results-oriented, with a focus on structured root-cause analysis and sustainable cross-functional solutions.