Customer Support Representative
United StatesJob Description
Key Skills Required
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About Us
PlayOn is a dynamic growth-stage company dedicated to championing the spirit of play in the high school space. Backed by KKR, our family of brands—including GoFan, NFHS Network, and MaxPreps—empowers schools with innovative solutions and exceptional service. Our fan engagement platform is the only one that offers event ticketing, streaming, fundraising, concessions, merchandise sales, and website management in one place. We save administrators time so they can focus on what truly matters: supporting the students, staff, and fans who bring their programs to life.
Trusted by thousands of schools across the country, we're here to help create more instant replays, hold-your-breath moments, last-minute comebacks, and games you want to watch over and over again.
When being there means everything, we make sure you never miss a moment.
The Role
As a Customer Support Representative, you will be charged with raising the average of the experiences that we give our fans – by role modeling best in class service, tackling issues or frustrations head on as puzzles to solve, and inputting data as efficiently and accurately as possible.
You’ll get to work alongside an extremely passionate and supportive team but also be stretched to explore your own professional growth.
Key Responsibilities
- Increase our customers’ brand loyalty by providing exceptional service
- Decrease resolution time for our customers by diagnosing issues more quickly and efficiently handling tickets.
- Decrease in number of different channels a customer needs to touch to resolve an issue
To thrive in this role, you have
- Knowledge of the Windows 10 Operating System
- Excellent written and verbal communication while being comfortable answering phone calls and responding to support emails
- Strong understanding of fan culture and passion for the entertainment or sports industry
- Must be a high school graduate to apply, college students or graduates preferred
- Experience with Zendesk is a plus
- Experience with Microsoft Office Suite is preferred
- Customer Support experience is preferred
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