Customer Support Consultant

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

What you will do:

• Deliver outstanding customer support via emails;
• Build strong and lasting customer relationships;
• Resolve customer issues quickly and efficiently, ensuring high-quality solutions;
• Keep up with evolving tools and technology;
• Escalate complex issues to the appropriate team for resolution;
• Review and process incoming Seizure-related documents;
• Apply the latest and greatest customer happiness practices;
• Maintain a deep understanding of client solutions and meet KPIs;
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

• German (B1 or higher) and English (C1 or higher), both spoken and written;
• 6–12 months of experience in customer support;
• High level of discretion and data protection awareness;
• Strong analytical thinking, research, and problem-solving skills;
• Tech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environments
• Fast and accurate typing skills with confident multi-platform usage
• Proven customer service communication skills, including:
• Objection handling
• Structured and benefit-oriented dialogue
• Empathy and clear, professional articulation
• Ability to consistently apply these communication skills across all customer interaction channels
• Positive, proactive, and responsible attitude
• Personal computer (minimum 8 GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload)

Benefits and Perks:

• Fixed schedule: Monday–Friday, 9 AM–6 PM GMT+3
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements