Customer Support Associate

Support SeatGeek customers through phone, email, and live chat, helping fans navigate every stage of their live-event experience—from ticket purchases to resolving unexpected issues.

What you’ll do

• Support SeatGeek customers via phone, email, and live chat
• Assist with ticket purchases, delivery, transfers, account access, payments, refunds, and event changes
• Investigate customer concerns using SeatGeek’s systems, policies, and internal resources
• Communicate clearly and empathetically, especially during urgent or frustrating situations
• Take ownership of customer issues and resolve them accurately, timely, and practically
• Document customer interactions and resolutions accurately
• Escalate complex issues to the appropriate channels
• Meet expectations for customer satisfaction, quality, productivity, attendance, and schedule adherence
• Participate in coaching, quality reviews, training, and team meetings
• Adhere to customer-data, account-security, confidentiality, and information-security requirements
• Share recurring customer concerns and process gaps with the Team Lead to improve the fan experience
• Collaborate with teammates and internal partners for a consistent customer experience

What you have

• At least 2 years of experience in customer support, customer service, contact-center operations, or customer-facing roles
• Strong spoken and written English
• Experience assisting customers via phone, email, or live chat; multi-channel experience preferred
• A customer-first mindset and ability to remain calm during difficult conversations
• Strong problem-solving skills and judgment to determine when to resolve issues independently or escalate
• High attention to detail and accurate documentation skills
• Comfort learning new systems, policies, and workflows
• Ability to manage multiple priorities in a fast-paced environment
• Track record of reliability, punctuality, and ownership
• Openness to feedback and quick application of coaching
• Collaborative, team-oriented approach

Remote-work requirements

• A reliable computer meeting technical specifications
• Stable high-speed internet connection for voice/video calls
• Dependable backup internet connection
• Quiet, professional workspace
• Reliable headset with microphone
• Ability to meet SeatGeek and Frontier’s information-security and workspace requirements

Training

Complete a full-time, 2-week training program starting October 19, 2026. Covers SeatGeek’s platform, customer experience standards, support systems, policies, and workflows. Expected production start date: November 2, 2026.

Why you’ll love this role

• Help fans enjoy memorable sports, concert, theater, and live entertainment experiences
• Solve meaningful customer problems beyond scripted responses
• Join a new team and help shape its growth
• Gain experience supporting a leading live-events technology platform
• Work with a collaborative team valuing ownership, transparency, and continuous improvement

Compensation and benefits

• Monthly compensation: $700
• Full-time, remote working arrangement