Customer Support Associate
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Job Description
Remote customer service roles on HireSkys cover support, technical support, chat support, and community management. Check the listed hours, languages, and support tools before applying.
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Support SeatGeek customers through phone, email, and live chat, helping fans navigate every stage of their live-event experience—from ticket purchases to resolving unexpected issues.
What you’ll do
- Support SeatGeek customers via phone, email, and live chat
- Assist with ticket purchases, delivery, transfers, account access, payments, refunds, and event changes
- Investigate customer concerns using SeatGeek’s systems, policies, and internal resources
- Communicate clearly and empathetically, especially during urgent or frustrating situations
- Take ownership of customer issues and resolve them accurately, timely, and practically
- Document customer interactions and resolutions accurately
- Escalate complex issues to the appropriate channels
- Meet expectations for customer satisfaction, quality, productivity, attendance, and schedule adherence
- Participate in coaching, quality reviews, training, and team meetings
- Adhere to customer-data, account-security, confidentiality, and information-security requirements
- Share recurring customer concerns and process gaps with the Team Lead to improve the fan experience
- Collaborate with teammates and internal partners for a consistent customer experience
What you have
- At least 2 years of experience in customer support, customer service, contact-center operations, or customer-facing roles
- Strong spoken and written English
- Experience assisting customers via phone, email, or live chat; multi-channel experience preferred
- A customer-first mindset and ability to remain calm during difficult conversations
- Strong problem-solving skills and judgment to determine when to resolve issues independently or escalate
- High attention to detail and accurate documentation skills
- Comfort learning new systems, policies, and workflows
- Ability to manage multiple priorities in a fast-paced environment
- Track record of reliability, punctuality, and ownership
- Openness to feedback and quick application of coaching
- Collaborative, team-oriented approach
Remote-work requirements
- A reliable computer meeting technical specifications
- Stable high-speed internet connection for voice/video calls
- Dependable backup internet connection
- Quiet, professional workspace
- Reliable headset with microphone
- Ability to meet SeatGeek and Frontier’s information-security and workspace requirements
Training
Complete a full-time, 2-week training program starting October 19, 2026. Covers SeatGeek’s platform, customer experience standards, support systems, policies, and workflows. Expected production start date: November 2, 2026.
Why you’ll love this role
- Help fans enjoy memorable sports, concert, theater, and live entertainment experiences
- Solve meaningful customer problems beyond scripted responses
- Join a new team and help shape its growth
- Gain experience supporting a leading live-events technology platform
- Work with a collaborative team valuing ownership, transparency, and continuous improvement
Compensation and benefits
- Monthly compensation: $700
- Full-time, remote working arrangement
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How applying works on HireSkys
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- 2.The employer reviews. Shortlisting is done by the employer, not by HireSkys, so the timeline and next steps come from them.
- 3.Hear back directly. If shortlisted, the employer contacts you directly. Applying through HireSkys is free for jobseekers — never pay for a job application.
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Fresh Prints
View Company ProfileFresh Prints is a pioneering company that specializes in innovative printing solutions. With a strong focus on quality and customer satisfaction, the company has established itself as a leading provider of bespoke printing services. From business cards to large-scale billboard advertisements, Fresh Prints offers a wide range of printing options to cater to diverse client needs. Leveraging cutting-edge technology and a team of skilled professionals, the company delivers exceptional results that exceed client expectations. With a commitment to sustainability and environmental responsibility, Fresh Prints strives to minimize its ecological footprint while promoting eco-friendly practices throughout its operations. As a dynamic and forward-thinking organization, Fresh Prints continues to push the boundaries of print innovation, ensuring that its clients remain at the forefront of their respective industries.
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- Never pay for a job application.
- Do not share sensitive bank info.
- Verify the client before starting work.