Customer Support Agent

Your responsibilities:

• Provide timely, empathetic, and personalized support to platform users (primarily customers);

• Communicating with platform specialists via Intercom and helping resolve their requests;

• Handle requests related to accounts, subscriptions, refunds, and various technical issues concerning the platform;

• Ensure a positive user experience while resolving customer inquiries;

• Turn user feedback into valuable insights for other teams, helping shape and improve the product.

Your skills:

• Experience working as a Customer Support or in a related role;

• Hands-on experience with Intercom, Zendesk or any other CS management tool;

• Native-level Ukrainian and English proficiency at C1+ level;

• Empathy and the ability to build trusting relationships with users;

• Initiative in solving not only existing customer issues but also preventing potential ones;

• Curiosity and enthusiasm for solving non-standard challenges.

How we get things done?

Remote-first, but ideally, you should be in the CET or EET time zone.

What do we offer?

• A fast-growing product company where you are a key part of our success.

• Competitive salary.

• Therapy on Mindly.

• A strong team of A-players.