Customer Success Manager (LegalTech & AI) - London

At DeepJudge, we move fast, think rigorously, and care deeply about what we build. We combine cutting-edge research with close collaboration with our clients to deliver solutions that truly make an impact. If you want to be part of a team defining how AI transforms high-stakes knowledge work, this is the place to do it.

If you are passionate about delivering exceptional customer experiences and building lasting client relationships, we would love to connect with you about joining our rapidly growing team as a Customer Success Manager. You will play a key role in transforming the way large law firms leverage technology to drive efficiency and profitability.

This position will be supporting our UK Magic Circle customers.

Your responsibilities will include:

• Client Onboarding: Guide new clients through successful technical implementation and onboarding, tailoring strategies to meet their unique needs.

• Relationship Management: Serve as the primary point of contact for your portfolio of clients, fostering strong, long-term relationships.

• Project & Stakeholder Management: Coordinate cross-functional projects and manage stakeholder expectations to ensure smooth execution and client success.

• Presentations & Training: Lead engaging training sessions and business reviews with senior professionals.

• Issue Resolution: Proactively address client concerns and resolve issues with professionalism and efficiency.

• Insights & Feedback: Gather client feedback to drive continuous improvement and contribute to product development.

• Retention & Growth: Monitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI for our clients.

You're a great fit if you:

• Strategic & Self-Directed: A proactive and entrepreneurial mindset, with the ability to thrive in a dynamic start-up/scale-up environment where you will help build processes rather than simply follow a pre-existing playbook.

• Experience: 5+ years in a customer success, client-facing, or account management role, ideally in a SaaS or legal technology environment.

• Professionalism: Polished communication and presentation skills, with the ability to confidently engage senior legal professionals.

• Legal Expertise (Nice to Have): A law degree or prior experience practicing law is highly preferred, demonstrating an in-depth understanding of legal workflows and client needs.

• Tech-Savvy: Comfortable navigating and explaining complex software, with a keen intellectual curiosity and passion for emerging technologies, including AI and Large Language Models (LLMs).

• Detail-Oriented: A meticulous approach to managing tasks, timelines, and client requests.

• Responsive & Reliable: Ability to effectively manage a book of business and multiple clients, ensuring prompt and thoughtful communication.

• Global Collaboration: Ability to work effectively within our dynamic international environment, requiring flexibility to accommodate regular meetings and real-time collaboration across different time zones (including Europe).

What you can look forward to:

• The opportunity to work with cutting-edge technologies in the LegalTech and AI space

• Being the first Customer Success Manager on the ground in London

• The ability to work remotely within a global company

• Competitive salary and incentives

• A supportive and collaborative company culture that values your contributions