Job Description
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About the Role
The Customer Success Manager II is responsible for growing, supporting, and renewing customer adoption of Demandbase solutions. This is accomplished by partnering with the client to achieve their objectives, driving customer adoption, accelerating time to live and value, and providing B2B digital business expertise.
Responsibilities
Own the customer relationship across the full lifecycle, serving as the primary point of contact and trusted advisor to senior marketing stakeholders
Drive adoption and value realization of the Demandbase platform, measured through usage, customer outcomes, and goal attainment
Partner with customers to deliver proactive Account-Based Marketing (ABM) best practices, strategies, and use cases, addressing critical success issues and executive priorities
Identify and support expansion opportunities within the customer base in partnership with new business teams
Lead customer onboarding, project manage ongoing initiatives, and ensure timely resolution of issues through cross-functional coordination
Advocate for customers internally while maintaining deep expertise in Demandbase products, industry trends, and the competitive landscape
Develop customer success stories, case studies, and references that demonstrate measurable impact
Qualifications
3-5 years of experience in strategic account management, customer success, or similar roles supporting SaaS customers
Demonstrated success driving expansion through upsell and cross-sell motions, in partnership with sales teams
Strong experience coordinating cross-functional teams and leading complex, multi-stakeholder initiatives
Deep familiarity with Sales and Marketing technology ecosystems, including CRM, marketing automation, sales engagement, intent, predictive analytics, and revenue management tools
Proven ability to lead technical or process-driven implementations, identify gaps in customer workflows, and deliver measurable business impact and ROI
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Demandbase
View Company ProfileDemandbase (operating under demandbase.com) is the premier, enterprise-grade Account-Based Marketing (ABM) pioneer, B2B go-to-market (GTM) intelligence innovator, and predictive data powerhouse engineered to operate as the definitive, high-velocity account identification, orchestration, and revenue acceleration layer for global sales, marketing, and customer success teams. The company completely eliminates the severe systemic friction of traditional, unoptimized B2B pipeline generation—where marketing and sales organizations waste immense capital targeting anonymous web traffic, misaligned leads, and dead-end corporate domains—by deploying an advanced, AI-powered multi-channel account-based experience ecosystem. Moving far beyond traditional, passive standalone lead generation forms or isolated web tracking pixels, Demandbase natively unifies real-time intent telemetry ingestion, cross-channel dynamic advertising execution, granular B2B account identification, and out-of-the-box system templates into its flagship multi-tenant platform, the Demandbase One Smarter GTM Cloud. Managing billions of daily intent indicators and tracking millions of verified commercial domains globally, the platform empowers enterprise organizations to compress sales cycles, align cross-departmental operations, and maximize customer lifetime value with production-hardened precision. Under the hood, its sophisticated technical core—backed by elite institutional growth financing and accelerated by strategic tech stack acquisitions like Engagio and InsideView—natively orchestrates decentralized account-to-IP matching graphs, predictive pipeline machine learning matrices, and deep context-aware CRM, MAP, and data warehouse integration loops. What sets Demandbase apart is its uncompromising dedication to replacing blind mass outreach with absolute account-level clarity and go-to-market momentum; by bridging the gap between performance-intensive big data relationship matching and instantaneous multi-channel action, the firm remains the definitive cornerstone of modern algorithmic B2B marketing transformation and scalable account infrastructure.
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