Customer Success Manager (Healthcare) at Wellth

Wellth is a pioneering digital health company headquartered in Los Angeles, focused on motivating people living with chronic conditions to make healthier choices daily. Using behavioral economics, habit science, and technology, Wellth has demonstrated significant results—such as reducing hospitalizations by over 40%—for large insurers and health systems. The company is rapidly scaling to become the category leader in improving health outcomes for underserved populations.

You will have the opportunity to manage client accounts with leading health plans and providers across the country. Your responsibilities will include:

• Own relationships between Wellth and healthcare customers, ensuring successful implementation, adoption, and performance of solutions.
• Map and navigate complex healthcare organizations, coordinating with Sales to grow accounts through new opportunities and expansions.
• Serve as a strategic partner to clients, identifying areas of opportunity and ensuring Wellth programs meet their needs.
• Create and deliver customer-focused data analyses to demonstrate program performance and value.
• Act as the voice of the customer, championing their needs internally.
• Use data to continuously improve processes and outcomes.

Specifically, you will:

• Manage a portfolio of health plan and provider partners, serving as the main point of contact throughout the customer lifecycle.
• Lead program implementations, from data reception to outcome presentations, ensuring milestones are met.
• Build and maintain long-term relationships with key stakeholders, providing exceptional service and thought leadership.
• Coordinate meetings and presentations with cross-functional teams to track progress and identify opportunities.
• Analyze and present program outcomes to healthcare executives, quantifying Wellth’s impact.
• Collaborate with internal teams (Product, Engineering, Sales, Marketing) to drive initiatives and deliver value.
• Contribute to a mission-driven culture focused on improving patient care and health outcomes.

You will work cross-functionally with:

• Customer stakeholders across departments (Quality, Pharmacy, Population Health, Care Management, Marketing, Data/IT).
• Customer success leaders to share best practices and streamline processes.
• Product leaders to enhance platform features and program delivery.
• Health Informatics Data Analysts and Data Engineers to maintain data operations.
• Sales and Marketing to craft impactful messages and outcomes stories.

Ideal candidates possess:

• A Bachelor's Degree as the minimum education requirement.
• 5+ years of experience in healthcare or healthcare-focused markets.
• Account management and client-facing experience with health insurers and risk-bearing providers.
• Strong communication, presentation, and interpersonal skills.
• Excellent project management skills, leading complex initiatives.
• Experience working with senior healthcare executives.
• Familiarity with healthcare data (e.g., Rx claims, eligibility files, Acumen) and willingness to work with it.
• Understanding of the Quality landscape, including HEDIS performance improvement.
• Ability to thrive in dynamic environments, quickly adapt, and solve complex challenges.
• Attention to detail, multitasking, and organizational skills.
• Self-starter with strong analytical and data-driven focus.
• Up to 30% travel required.

Additional preferred experience includes:

• Digital health landscape or early-stage company experience.
• Medicare and/or Medicaid program familiarity.
• Sales experience (net new sales or expansions/renewals).
• Healthcare data and analysis experience.
• SQL experience.