Customer Success Manager (Australia Expansion) - Beam

About the Role:

We’re seeking a passionate and driven Customer Success Manager to champion Beam's exciting expansion into Australia with our innovative platform, Beam Notes. Working closely with an elite team and the Senior Leadership Team, this pivotal role will ensure the success and growth of our initial partnerships, establish our impact, and directly contribute to our ambitious journey.

Beam Notes is an AI-powered tool, already used and loved by thousands of frontline caseworkers in the UK, US, and now Australia. It is designed to significantly reduce administrative burden for frontline workers across various fields. This is a hands-on and high-impact role where you will be responsible for onboarding new partners, driving product adoption, project managing delivery, and identifying opportunities for growth. You’ll validate our impact in Australia and build the foundation for long-term partnerships, helping the frontline care sector drastically improve its delivery of care.

You’ll be:

• Cultivating Strong Partnerships: Delivering a truly magical customer experience, from frontline workers to senior leadership, product feedback to training.

• Identifying and Securing Growth Opportunities: Proactively identifying opportunities for account expansion, developing proposals, and owning a revenue goal tied to long-term contracts, expansion, and renewals.

• Driving Adoption: Gathering feedback, analyzing data, and running training and feedback sessions with users.

• Demonstrating Impact: Leading pilot evaluations, gathering benchmark data, and analyzing the impact of Beam Notes through clear, concise updates and reports.

• Serving as the Voice of the Customer: Identifying and sharing critical learnings to inform product development and go-to-market strategy.

• Contributing to Customer Success Strategy: Helping build and refine customer success processes and playbooks for the Australia market.

You’ll have:

• Exceptional Relationship Building Skills: Ability to build rapport and establish trust with individuals at all levels.

• Strong commercial acumen: Eye for growth opportunities, confident negotiation, and ownership of revenue growth numbers.

• Top-Class Communication Skills: Outstanding written and verbal communication, clear articulation of complex ideas, and engaging presentations.

• An Adaptive and Growth Mindset: Thriving in dynamic environments, comfortable with ambiguity, and eager to learn and adapt quickly.

• A Proactive Approach: Keen eye for customer needs and proactive problem-solving to improve customer experience.

• Meticulous Attention to Detail: Precision in work and readiness to roll up sleeves for outstanding customer experiences.

• A Genuine Passion for Impact: Motivated by making a positive difference in the frontline care sector.

• Startup Experience: 2–4 years in a high-growth VC-backed startup.

Success looks like:

• Successfully identifying and securing account renewals and expansion opportunities with a primary focus on revenue.

• Achieving high levels of product adoption and engagement within initial partner organizations.

• Building strong, long-lasting relationships with key stakeholders.

• Providing valuable customer insights that inform Beam Australia’s market strategy and product development.

• Contributing to the development of a strong customer success function in Australia.