Customer Success Manager
Does Shopmonkey sponsor H-1B visas?
Check real filing data, salaries & approval rates on VisaTalentUSA
Job Description
Remote customer service roles on HireSkys cover support, technical support, chat support, and community management. Check the listed hours, languages, and support tools before applying.
Key Skills Required
Master these to land this role
Want to know if you're a match for this job?
As a Customer Success Manager, you have the opportunity to serve, help, and guide auto repair shop owners in digitally transforming their businesses with Shopmonkey. In this position, you will lead Shopmonkey’s customer expansion initiatives. You are responsible for building relationships with customers, mitigating churn, building towards expansion, and driving adoption and engagement with key value-add products and features.
You have the Opportunity to:
- Learn all about the Shopmonkey product suite, our customer’s journey, and automotive industry
- Empathize with customers, understand their needs and challenges from their perspective, recommend and take action on areas where we can help
- Identify areas of the software that our customers are engaging in, drive deeper adoption, up-sell and cross-sell additional products and services
- Ensure customers are engaged and proactively engage in churn mitigation efforts
- Monitor and evaluate the health of our customer base, ensuring customers renew their subscription on an ongoing basis
- Work cross-functionally with Sales, Support, Product, and Implementation teams to ensure clean handoffs and exceptional customer experience
- Maximize the tools available to improve efficiency and reporting, keeping the team on track for growth targets and mitigating churn
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
- Visit customers and attend events/trade shows as required
We are looking for People who:
- Have a clear, professional, friendly, and informative communication style
- Have a deep sense of empathy and experience in customer-facing roles
- Enjoy creative problem-solving, being resourceful, and experiencing new and different challenges every day
- Show a passion for SaaS B2B, are lifelong learners, and highly motivated to excel
- Thrive in a dynamic and collaborative startup environment, and are comfortable with ambiguity and seizing opportunities
- Adapt quickly to changing priorities and evolving customer needs
- Have a related education background (Bachelor’s degree preferred)
- Experience using tools such as Salesforce, Intercom, Totango, Pendo is a plus
- As a nice plus, truly appreciate cars and/or are familiar with the automotive industry
- Experience managing customers at various lifecycle stages
- Experience supporting SaaS products
- Experience being a product expert and guiding customers on best practices
How would you rate this job post?
See what other professionals think about this role.
How applying works on HireSkys
- 1.Click Apply. You go to the application — the employer's own page or form, or the HireSkys apply flow — and submit your profile as the employer asks.
- 2.The employer reviews. Shortlisting is done by the employer, not by HireSkys, so the timeline and next steps come from them.
- 3.Hear back directly. If shortlisted, the employer contacts you directly. Applying through HireSkys is free for jobseekers — never pay for a job application.
Similar Opportunities
More Openings at Shopmonkey
Explore Top Companies in this Space
Tekmetric
Automotive Software / SaaS / Auto Repair Tech / Workflow Automation
CSN Collision
Automotive Services / Auto Body Repair / Insurance Partnerships / Fleet Management
Capital Digitizing
Embroidery Digitizing Services
BrightOrder
Software Development / Fleet Management / Telematics / Enterprise Software
Shopmonkey
View Company ProfileShopmonkey is a cutting-edge technology company that specializes in innovative solutions for the automotive repair industry. With a strong focus on streamlining workflow management, Shopmonkey provides an all-in-one platform that enables shop owners to efficiently manage their daily operations, from scheduling appointments to tracking inventory and generating invoices. The company's mission is to empower automotive repair shops to deliver exceptional customer experiences, increase productivity, and drive business growth. By leveraging the latest advancements in technology, Shopmonkey helps shops stay ahead of the competition and adapt to the ever-changing landscape of the automotive industry. With its user-friendly interface and robust features, Shopmonkey has become a trusted partner for automotive repair shops looking to modernize their operations and achieve long-term success.
Safety First
- Never pay for a job application.
- Do not share sensitive bank info.
- Verify the client before starting work.