Job Description
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Your Role:
The Customer Success Manager executes foundational customer success strategies to ensure customer satisfaction, drive product adoption, and help customers achieve their business goals. This role focuses on building and maintaining strong customer relationships, providing proactive support, and driving measurable outcomes such as improved customer health, retention, expansion and satisfaction. Leveraging a strong understanding of Tenable’s product suite, the Customer Success Manager delivers value-driven solutions, articulates product benefits, and ensures successful adoption and utilization.
Your Opportunity:
- Build and nurture trusted advisor relationships with assigned customers, ensuring solutions deliver measurable value and align with their business objectives.
- Lead customers through the onboarding process, creating a seamless and impactful experience that sets the foundation for long-term success.
- Meet or exceed renewal and expansion targets by fostering customer loyalty and satisfaction through proactive engagement and relationship management.
- Monitor customer health metrics and adoption trends, leveraging data insights to proactively address risks and implement tailored strategies that enhance product utilization and value realization.
- Conduct discovery conversations to identify customer goals, pain points, and success criteria, ensuring solutions align with their unique needs.
- Develop and maintain a strong foundational understanding of Tenable’s product suite, including its core features and benefits, to effectively articulate value and drive adoption for customers.
- Collaborate cross-functionally with internal teams (e.g., Territory Managers, Sales Engineers) to address customer needs and identify upsell opportunities.
- Serve as the primary point of contact for account escalations, managing resolutions to ensure positive customer outcomes.
What You'll Need:
- BA/BS degree or equivalent work experience, with 5+ years in customer-facing roles, including 3+ years in account management, sales, or similar positions focused on customer retention, growth, and engagement.
- Proven experience working with SaaS (Software as a Service) or subscription-based solutions, including driving adoption and delivering measurable customer outcomes.
- Strong relationship management skills with the ability to serve as a trusted advisor, uncover customer goals, and align solutions to business objectives.
- Demonstrated success in meeting or exceeding renewal and expansion targets while maintaining high customer satisfaction.
- Analytical mindset with experience leveraging customer data and insights to proactively address challenges and improve adoption.
- Exceptional verbal and written communication skills, with the ability to effectively collaborate cross-functionally and influence internal and external stakeholders.
- Proficiency with tools such as Salesforce.com and Google Suite, with the ability to quickly adapt to new systems and processes.
- Strong organizational skills with the ability to prioritize, multitask, and thrive in a fast-paced, revenue-driven environment.
- Familiarity with customer success methodologies and best practices for driving customer satisfaction, adoption, and retention.
- Willingness to travel once per year for company events, such as the Sales Kickoff or training sessions.
- Must be fluent in Spanish and English.
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Tenable
View Company ProfileTenable (operating under tenable.com) is the premier, enterprise-grade cyber exposure management pioneer, vulnerability risk analytics innovator, and digital infrastructure resilience powerhouse engineered to operate as the definitive, high-velocity threat assessment, attack surface mapping, and proactive risk remediation layer for global corporate enterprises, critical infrastructure providers, and government agencies. The company completely eliminates the severe systemic friction of modern corporate asset defense—where distributed IT environments battle fragmented security logging, unprioritized vulnerability scanning data, blind spots across multi-cloud footprints, and delayed incident reaction pipelines—by deploying an advanced, risk-based operational visibility ecosystem. Moving far beyond traditional, passive signature-based defenses or disjointed network auditing checkers, Tenable natively unifies continuous hybrid cloud configuration auditing, operational technology (OT) structural monitoring, active directory identity path validation, and its legendary core vulnerability scanning infrastructure (anchored by Nessus, the world's most widely deployed vulnerability evaluation standard) into its unified flagship offering, the Tenable One Exposure Management Platform. Supporting more than 44,000 customers globally—including over 65 percent of the Fortune 500 and large-scale public sector networks—the system processes multi-tenant digital telemetry to identify, contextually score, and auto-prioritize exposure risks before exploitations occur with production-hardened engineering precision. Under the hood, its sophisticated technical core—publicly traded on the NASDAQ (TENB)—orchestrates high-concurrency event parsing, risk-based predictive analytics, and secure integration loops across complex cloud pipelines, DevOps architectures, and IT systems of record. What sets Tenable apart is its uncompromising dedication to replacing standard, disjointed point-in-time assessments with absolute asset clarity and preventative threat momentum; by bridging the gap between performance-intensive big data infrastructure profiling and instant, risk-informed remediation workflows, the enterprise remains the definitive cornerstone of modern algorithmic exposure management and corporate asset scaling.
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