Customer Success Engineer

What you’ll be doing in this role:

• Work closely with customers to help them successfully implement and use Duna’s product

• Act as the technical point of contact for integrations, onboarding, and product rollouts

• Technically scope requirements early in the implementation process

• Troubleshoot implementation issues and guide customers toward scalable solutions

• Collaborate closely with product, engineering, and growth to improve implementation flows and customer experience

• Help shape how Duna works with customers by improving documentation, tooling, and processes

What we’re looking for:

• Comfortable working at the intersection of technology, product, and customers

• Clear communicator who enjoys explaining complex ideas in simple, human terms

• Strong problem solver who stays calm in ambiguous or fast-moving situations

• Systems thinker — you understand how customer decisions impact the product and vice versa

Our current stack includes Node.js + TypeScript, React, Event Sourcing, Express, Postgres, RabbitMQ, Kubernetes, and AWS. Familiarity with modern web technologies or technical integrations is a plus, but not required.

We value curiosity, authenticity, and kindness.