Customer Service

AO Globe Life is expanding its remote team and seeking service-focused professionals who are passionate about helping families feel informed, protected, and supported. In this role, you will guide individuals and families through important supplemental benefit programs while delivering an exceptional client experience built on trust and professionalism.

All consultations are scheduled with individuals who have requested information—no cold outreach or prospecting required.

This opportunity is ideal for professionals who believe strong service and relationship-building create long-term impact.

What You’ll Gain

• 100% remote work environment from anywhere in the United States
• Flexible scheduling that supports work-life balance
• Pre-qualified client consultations provided — no cold outreach required
• Comprehensive training and licensing support
• Monthly and quarterly performance bonuses
• Equity opportunities for qualifying team members
• Leadership development and advancement opportunities
• Collaborative, service-driven team culture

What You’ll Do

• Conduct scheduled virtual consultations with individuals and families through Zoom
• Understand each client’s goals, concerns, and coverage needs
• Explain available supplemental benefit options clearly and professionally
• Guide clients through the enrollment process with care and attention to detail
• Maintain accurate digital records and ensure timely follow-up communication
• Provide ongoing support and relationship management for clients
• Participate in weekly coaching sessions, mentorship programs, and professional development meetings

Who Thrives in This Role

• Professionals with strong customer service instincts
• Confident communicators who build trust through empathy and clarity
• Detail-oriented individuals who prioritize organization and follow-through
• Self-motivated professionals comfortable working remotely
• Candidates with backgrounds in hospitality, retail, call centers, healthcare, education, or consulting (helpful but not required)

Requirements

• Authorized to work in the United States
• Reliable internet connection
• Windows-based laptop or desktop computer with webcam

About AO Globe Life

For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran organizations to deliver supplemental benefits that help protect working families across the United States.

Through a remote-first workforce and a culture centered on service, mentorship, and integrity, AO Globe Life continues to create meaningful career opportunities for professionals who value long-term relationships and purposeful work.

Apply today to begin building a flexible remote career helping families nationwide.