Customer Engineer

About Cloudflare: Cloudflare is a premier, internationally recognized web infrastructure pioneer, cybersecurity innovator, and edge computing platform leader on an absolute mission to help build a more performant and secure internet. Today, Cloudflare runs one of the world’s largest globally distributed intelligent networks, shielding, routing, and accelerating internet properties for millions of clients ranging from independent bloggers and small-to-medium businesses to the world’s most prominent Fortune 500 enterprises. Protecting web assets flawlessly without requiring on-premise hardware installations or single-line code changes, Cloudflare’s global grid grows smarter with every request received, drastically mitigating malicious spam and zero-day network attacks. Recognized among the World’s Most Innovative Companies by Fast Company, Cloudflare drives social-impact initiatives like Project Galileo and the Athenian Project to shield civil society and election registries at zero cost, maintaining a strict commitment to digital privacy via services like 1.1.1.1.

Position Overview

We are seeking a highly sophisticated, systems-minded Customer Engineer to join our core global Go-To-Market division in a full-time capacity base-stationed in Mumbai, India. Operating as a pivotal technical driver of our regional business expansion strategy, the Customer Engineer acts as a trusted architectural advisor, carrying a variable commercial quota linked directly to new client acquisition, onboarding success, and long-term multi-product account expansion. Shifting entirely away from standard transactional sales handoffs, you will own the end-to-end technical customer relationship from initial discovery to renewal phases. This high-agency seat demands a tech-savvy pre-sales professional who commands deep web security logic, translates complex edge architectures into simple business cases for C-level executives, and aggressively utilizes AI-augmented workflows to eliminate administrative bottlenecks.

Key Responsibilities

• Full-Cycle Technical Validation: Partner seamlessly with Account Executives to lead technical discoveries, building bespoke client enterprise architectures and deploying high-fidelity product demonstrations across Cloudflare’s portfolio.
• Bespoke Sandbox and PoC Curation: Construct and verify robust Proof of Concepts (PoCs) mapping client requirements across web application security, secure edge routing, DNS infrastructure, and developer platforms.
• Commercial Quota Account Management: Take ownership of a variable sales quota, monitoring usage metrics to drive deep platform adoption, minimize revenue churn, and proactively identify cross-sell and up-sell channels.
• AI-Augmented Workflow Orchestration: Act as an "AI-First" sales systems engineer, utilizing autonomous prompt agents and low-code tooling to automate repetitive background tasks like RFP/Security Questionnaire compilation and basic sandbox data monitoring.
• Executive Business Value Translation: Lead high-impact Quarterly Business Reviews (QBRs) and present technical implementation plans, translating edge infrastructure capabilities directly into tangible financial ROI metrics for C-level boards.
• Long-Term Strategic Alignment: Govern continuous technical alignment between your assigned book of enterprise accounts and internal Product Management groups, translating frontline market intelligence into actionable roadmap priorities.
• Edge Coding and Interfacing: Write and test specialized custom integration scripts, data layer connectors, and edge computing triggers using **Python or JavaScript** to satisfy complex client infrastructure constraints.
• Security and Compliance Controls: Audit and explain enterprise infrastructure perimeters against modern threats, addressing web firewall compliance rules, DDoS mitigation paths, and secure zero-trust network data flows.

Required Skills & Qualifications

• Proven professional history running advanced Solutions Engineering, Customer Engineering, pre-sales technical consulting, Sales Engineering, or Forward Deployed system design.
• Deep, authoritative technical command of core web networking and infrastructure components, including **DNS architectures, secure web routing protocols, WAF parameters, and DDoS mitigation paths**.
• Demonstrated experience operating successfully within a revenue-aligned or quota-carrying commercial environment, indicating a clear mastery of SaaS business metrics and enterprise enterprise sales cycles.
• Outstanding verbal, written, and presentation mechanics in fluent English, showcasing an absolute ability to articulate complex network telemetry clearly to technical architects and C-suite business executives.
• Strong quantitative baseline capabilities to interpret account data logs, track usage metrics, and formulate transaction tables via analytic systems and Spreadsheets (Excel/Google Sheets).
• Geographical Constraint: Absolute requirement to be base-stationed permanently within Mumbai, India, with full readiness to attend in-person video panels or sync sessions at Cloudflare offices when required.

Preferred Strategic Indicators (Nice to Have)

• Direct hands-on experience building, launching, or scaling applications natively utilizing Cloudflare’s specialized developer ecosystems, notably **Cloudflare Workers, Workers AI, or AI Gateway**.
• Practical exposure to advanced machine learning engineering frameworks, encompassing prompt engineering loops, Large Language Model (LLM) orchestration pipelines, or Retrieval-Augmented Generation (RAG) structures.
• Hands-on script deployment capabilities writing clean edge routines natively inside Python or JavaScript.
• Prior experience scaling pre-sales cycles or data infrastructure configurations for major global tech scale-ups or enterprise cloud software providers.

What We Offer

• The exceptional professional canvas to directly direct, shape, and deploy the edge security and developer platform architectures protecting millions of websites across India and the globe.
• Highly competitive baseline salary structures supplemented by an attractive, transparent variable commission model tied directly to full-lifecycle commercial and growth execution targets.
• Profound work-from-home remote parameters calibrated smoothly with local market hybrid configurations, providing high schedule trust and modern technology tool budgets.
• Immediate entry into a hyper-growth, globally celebrated technology brand that values core curiosity over bureaucracy and respects individual builders.
• Comprehensive health rewards, flexible leave benefits, and dedicated corporate support for continuous learning, developer certifications, and long-term career velocity pathways.