Job Description
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Narvar is growing and looking for a Customer Engineer who is passionate about helping customers, solving complex problems, and playing a pivotal role in the success of their clients. Ideal candidates have a strong technical aptitude, extensive customer-facing experience, and thrive in a fast-paced environment.
As a Customer Engineer, you will be instrumental in scoping requirements, collaborating with clients to integrate Narvar’s APIs, and deploying solutions for some of the largest enterprise customers. You will join a dedicated team of Customer Engineers and Project Managers committed to delivering exceptional results for customers and making an impact on the business.
Day-to-Day Responsibilities:
- Lead technical onboarding for top-tier enterprise retailers and innovative direct-to-consumer brands.
- Provide consultative guidance to ensure seamless integration with Narvar’s solutions, maximizing product value and customer success.
- Leverage customer business requirements and your Narvar product expertise to create clear and effective technical specifications.
- Develop and validate solutions using web technologies such as APIs, JSON, CSS, HTML, and JavaScript, focusing on delivering seamless customer experiences.
- Partner cross-functionally with technical and business stakeholders, both internal and external, to ensure successful project delivery.
- Contribute to the growth of the global Professional Services team through documentation, process improvements, and development of internal tools and training programs.
What We’re Looking For:
- 3-7+ years of experience working on enterprise-level software projects as a technical lead.
- Hands-on experience with web technologies such as APIs, HTML, CSS, and JavaScript, with proficiency in JavaScript or related languages.
- Strong ability to thrive in a fast-paced environment, with excellent time management and prioritization skills.
- Bonus: Experience with iPaaS, retail and e-commerce platforms, order management systems (OMS), inventory management, WMS, TMS, supply chain, or logistics.
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Narvar
View Company ProfileNarvar (operating at narvar.com) is a post-purchase experience platform engineered for modern retailers seeking to transform customer engagement beyond the point of sale. Founded in 2012 and headquartered in San Mateo, California, Narvar specializes in intelligent automation for the critical yet often overlooked stages of the retail journey—returns, exchanges, and ongoing customer interactions. Unlike traditional logistics or CRM tools, Narvar focuses on creating seamless, data-driven experiences that foster long-term loyalty. Under the hood, its platform leverages AI-driven personalization and policy-aware automation to handle millions of consumer interactions annually, optimizing operations while delivering hyper-relevant communications. This allows retailers to reduce friction in returns, enhance brand perception, and unlock new revenue streams through targeted engagement. Backed by $64 million in total funding across four rounds, including a $30 million Series C in 2018, Narvar has positioned itself as a leader in agentic commerce, serving a global client base with a focus on ecommerce and direct-to-consumer (D2C) brands.
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