Customer Education Manager

Noah Medical is building the future of medical robotics. Our next-generation robotic platform targets early diagnosis and treatment of patients across multiple indications. Our incredibly talented team of engineers, innovators, and industry leaders bring years of experience from top healthcare companies like Intuitive, Auris, Stryker, Johnson & Johnson, Boston Scientific, Verb Surgical, Mako, Think Surgical, Medrobotics, and Hansen.

You will lead training, demonstrations, account launches, and independence assessments while helping put regional sales strategy into practice. Our commercial organization is still in its early stages, so priorities can change quickly. Success here takes initiative, practical problem-solving, and a commitment to seeing things through. You will help improve the customer experience and build education programs that grow with the company.

Day In The Life Of Our Customer Education Manager:

• Work closely with the Area Vice President to plan training, demonstrations, and account launches that support regional sales priorities and customer adoption.
• Deliver training in person and virtually for physicians and procedure support teams, including practical exercises, skills assessments, and super-user training for support staff.
• Lead Galaxy System demonstrations with Sales and Clinical Sales, tailoring the discussion to customer needs while using approved product messaging.
• Lead initial account training and support the first day of cases. Document remaining training needs and hand responsibility for ongoing development to the assigned field team.
• Review readiness records, assess customer skills, and sign off on independence within your assigned authority and Customer Education standards. Address any remaining gaps before certification.
• Create and update approved training materials, assessments, and digital learning resources with partners across the company.
• Manage event logistics, equipment setup and testing, and preparation. Follow through after each event, meet deadlines, and use company resources responsibly.
• Keep training records current and use customer feedback, skills assessments, and program results to improve the quality and effectiveness of our education.