Customer Account Manager

The Customer Account Manager is responsible for driving revenue growth by building and managing strategic accounts, long-term client relationships, and developing key business relationships. The role requires a strong focus on new business development, in addition to, up-selling and cross-selling to existing clients. This will be achieved through solution selling, account planning, prospecting to identify high-quality clients, qualifying and developing assigned accounts.

• Implement sales tactics to achieve corporate revenue/profit goals aligned with Redwood’s expansion strategy.

• Grow businesses with new and existing key customers maintaining long term relationships with accounts and maximizing cross-sales opportunities

• Develop in-depth understanding of the client’s business, strategy, goals, pain points, challenges, market and value chain to drive customer-centric opportunities within key accounts

• Position Redwood as a business partner to address client goals within Digital, Business & Technology transformation areas, leveraging a consultative and value-driven selling approach

• Foster strong relationships with key client stakeholders, leveraging tactics to identify, engage, and maintain conversations that generate and drive deals through the sales process

• Demonstrate strong executive presence, networking and relationship building skills with top management of organizations of multiple levels to generate new opportunities

• Create proposals and negotiate deals, maintain an accurate pipeline of deals and reporting dashboard up to date

• Act as the key interface (account management) between the customer and all relevant service delivery areas (pre-sales, delivery, finance, etc)

• Help identify & manage risks within client engagements and solve conflicts coordinating actions across multiple stakeholders and departments as needed

• Be a reliable individual contributor and a great team player with strong work ethic and openness for diversity

• Execute presence and C-level/top-management relationship building skills that resulted in strong sales results from existing networks.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!