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Job Description
Key Skills Required
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Roles and Responsibilities:
● Provide suicide prevention and crisis intervention counseling to LGBTQ+ young people nationwide via text and chat, and/or phone calls
● Adhere to performance measures with regard to handle time and utilization as defined by leadership for a Crisis Worker position
● Follows all protocols and procedures related to taking time off
● Adhere to on-shift and all other guidance provided by on-shift leader and work with a team of Crisis Counselors (Volunteer and Staff)
● Build trust and provide a safer space for youth to explore issues surrounding sexuality, gender identity and suicidal ideation
● Review and respond to performance and quality feedback from leadership
● Demonstrate fair, ethical, and equitable business practices
● Learn eagerly, share knowledge appropriately, and improve continuously
● Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
● Work, communicate, and collaborate effectively with others
● Demonstrate attention to detail and accuracy in all work
● Demonstrate a commitment to fostering and maintaining an environment of belonging
● Other relevant duties and responsibilities as assigned
Minimum Qualifications:
● Demonstrated knowledge, cultural competency of the youth we serve, and proven successful performance through coursework or relevant professional experience in a crisis care, contact center, or customer care setting
● Bachelor’s degree in social work, counseling, psychology or other related areas of study OR 2+ years experience in a crisis care setting or other relevant professional experience preferred
● Proficiency in spoken and written English with strong communication and active listening skills
● Demonstrated commitment to self-care and well-being, with an understanding of the importance of personal resilience in crisis intervention work
● Strong resilience and adaptability in handling crisis situations, with the ability to remain calm during challenging circumstances
● Demonstrated knowledge and understanding of LGBTQ+ issues, including the unique challenges faced by LGBTQ+ youth
● A quiet, private work environment with high-speed dedicated broadband internet
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The Trevor Project
View Company ProfileThe Trevor Project (operating at thetrevorproject.org) is a nonprofit suicide prevention and mental health organization engineered for LGBTQ+ young people. Founded in 1998 by Celeste Lecesne, Peggy Rajski, and Randy Stone, and headquartered in West Hollywood, United States, The Trevor Project addresses the critical need for crisis intervention and support among LGBTQ+ youth, a demographic disproportionately affected by suicide risk. Under the hood, the organization provides 24/7 crisis support services, including a hotline, text, and chat, alongside research and advocacy initiatives to drive systemic change. This allows LGBTQ+ young people to access immediate, life-affirming support and resources, fostering a safer and more inclusive environment. The Trevor Project also builds impact-centered partnerships with major companies to amplify its reach and impact.
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