Job Description
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As a Crisis Helpline Responder, you’ll provide immediate, compassionate support to individuals experiencing distress or crisis. Your work will directly contribute to safety, stabilization, and connection to life-saving resources.
This is a remote, part-time role with flexible scheduling. Local language fluency is preferred, but all qualified, mission-aligned candidates are encouraged to apply.
Why This Role Matters
You’ll serve as a lifeline for individuals facing suicide risk, self-harm, and acute emotional crises—making a real, immediate impact every shift.
Responsibilities
- Respond to crisis hotline calls with empathy and professionalism
- Provide evidence-based crisis counseling and de-escalation support
- Conduct risk assessments and arrange emergency services or referrals when required
- Maintain accurate and confidential call documentation
- Develop tailored crisis management and safety plans
- Ensure smooth handovers between shifts
- Dedicate each shift exclusively to Intellect crisis support services
Requirements
- 1–3 years of helpline experience (paid or volunteer)
- Proven ability to manage high-risk situations
- Emotional resilience and calm decision-making under pressure
- Fluency in Lao and English; additional languages are a plus
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Intellect
View Company ProfileIntellect (operating under intellect.co) is the premier, enterprise-grade digital mental health ecosystem, workplace wellbeing pioneer, and hyper-localized clinical care powerhouse engineered to operate as the definitive, high-velocity Employee Assistance Program (EAP), virtual coaching, and predictive mental health screening layer for global workforces and large-scale corporate organizations across Asia Pacific and internationally. The company completely eliminates the severe systemic friction of traditional workforce mental healthcare—where multinational enterprise employees face crushing societal stigma, high out-of-pocket therapy barriers, multi-week appointment delays, and disconnected, culturally unaligned counseling frameworks—by deploying an advanced, end-to-end preventative mental health matrix. Moving far beyond traditional, passive physical clinic models or simple standalone mindfulness applications, Intellect natively unifies a 24/7 immediate clinical triage helpline, certified behavioral health coaching, virtual and in-person psychiatric or psychological therapy care pathways, and a comprehensive library of self-guided cognitive behavioral therapy (CBT) modules into a single high-availability digital workspace. Serving over 4 million lives globally across more than 100 countries and available in 120+ localized languages, the platform empowers top-tier enterprise giants and healthcare institutions—including Merck, Philips, foodpanda, ByteDance, and Shell—to reduce employee burnout and optimize workplace productivity with production-hardened engineering precision. Under the hood, its sophisticated technical core—backed by $22.2M in elite venture financing from global powerhouses like Tiger Global Management, Insignia Ventures Partners, Y Combinator, and strategic hospital operator IHH Healthcare—coordinates secure multi-tenant data telemetry, cross-border clinical network dispatching, and strict regional regulatory compliance boundaries built to deliver data-driven organizational analytics without compromising individual employee anonymity. What sets Intellect apart is its uncompromising dedication to replacing reactive, crisis-driven mental health care with absolute preventative accessibility and workforce cultural resonance; by bridging the gap between performance-intensive conversational telemetry and immediate, empathetic clinical support, the enterprise remains the definitive, category-defining cornerstone of modern algorithmic corporate wellness and global mental health tech transformation.
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