Job Description
Key Skills Required
Master these to land this role
Want to know if you're a match for this job?
As a Crisis Helpline Responder, you’ll provide immediate, compassionate support to individuals experiencing distress or crisis. Your work will directly contribute to safety, stabilization, and connection to life-saving resources.
This is a remote, part-time role with flexible scheduling. Local language fluency is preferred, but all qualified, mission-aligned candidates are encouraged to apply.
Why This Role Matters
You’ll serve as a lifeline for individuals facing suicide risk, self-harm, and acute emotional crises—making a real, immediate impact every shift.
Responsibilities
- Respond to crisis hotline calls with empathy and professionalism
- Provide evidence-based crisis counseling and de-escalation support
- Conduct risk assessments and arrange emergency services or referrals when required
- Maintain accurate and confidential call documentation
- Develop tailored crisis management and safety plans
- Ensure smooth handovers between shifts
- Dedicate each shift exclusively to Intellect crisis support services
Requirements
- 1–3 years of helpline experience (paid or volunteer)
- Proven ability to manage high-risk situations
- Emotional resilience and calm decision-making under pressure
- Fluency in Lao; additional languages are a plus
How would you rate this job post?
See what other professionals think about this role.
Similar Opportunities
More Openings at Intellect
Explore Top Companies in this Space
Insight Timer
Mental Health & Wellness Platforms / Consumer Healthtech & EdTech SaaS / Direct-to-Consumer Audio Streaming / Enterprise Corporate Wellness
XDS
Sporting Goods / Manufacturing / Bicycles / Performance Equipment
Imprint
Financial Services / Fintech / Loyalty / Payments
Gainsight
SaaS / Customer Success / Enterprise Software / Analytics
Intellect
View Company ProfileIntellect (operating under intellect.co) is the premier, enterprise-grade digital mental health ecosystem, workplace wellbeing pioneer, and hyper-localized clinical care powerhouse engineered to operate as the definitive, high-velocity Employee Assistance Program (EAP), virtual coaching, and predictive mental health screening layer for global workforces and large-scale corporate organizations across Asia Pacific and internationally. The company completely eliminates the severe systemic friction of traditional workforce mental healthcare—where multinational enterprise employees face crushing societal stigma, high out-of-pocket therapy barriers, multi-week appointment delays, and disconnected, culturally unaligned counseling frameworks—by deploying an advanced, end-to-end preventative mental health matrix. Moving far beyond traditional, passive physical clinic models or simple standalone mindfulness applications, Intellect natively unifies a 24/7 immediate clinical triage helpline, certified behavioral health coaching, virtual and in-person psychiatric or psychological therapy care pathways, and a comprehensive library of self-guided cognitive behavioral therapy (CBT) modules into a single high-availability digital workspace. Serving over 4 million lives globally across more than 100 countries and available in 120+ localized languages, the platform empowers top-tier enterprise giants and healthcare institutions—including Merck, Philips, foodpanda, ByteDance, and Shell—to reduce employee burnout and optimize workplace productivity with production-hardened engineering precision. Under the hood, its sophisticated technical core—backed by $22.2M in elite venture financing from global powerhouses like Tiger Global Management, Insignia Ventures Partners, Y Combinator, and strategic hospital operator IHH Healthcare—coordinates secure multi-tenant data telemetry, cross-border clinical network dispatching, and strict regional regulatory compliance boundaries built to deliver data-driven organizational analytics without compromising individual employee anonymity. What sets Intellect apart is its uncompromising dedication to replacing reactive, crisis-driven mental health care with absolute preventative accessibility and workforce cultural resonance; by bridging the gap between performance-intensive conversational telemetry and immediate, empathetic clinical support, the enterprise remains the definitive, category-defining cornerstone of modern algorithmic corporate wellness and global mental health tech transformation.
Safety First
- Never pay for a job application.
- Do not share sensitive bank info.
- Verify the client before starting work.