Credentialing Service Lead

About the Role

Hi, I'm Karen Salmon, the U.S. Insurance Lead here at Jane. I've been with Jane for over 2 years and lead a small but mighty team supporting U.S.-based clinics through the real, day-to-day complexities of insurance billing.

Our work is all about helping clinics get paid accurately and on time. We collaborate closely with payers, internal teams, and clinic staff to remove friction, clarify processes, and advocate for our customers. We're also directly involved in shaping how Jane builds and improves its U.S. billing tools and services.

This role is a first for us. You'll be building Jane's very first credentialing service from the ground up, starting with our Billing Service customers, with a broader offering likely down the road. If you love digging into a hard problem, building something from zero, and helping it grow into something real, this is that opportunity.

What Impact We're Looking For You To Make

• Build the foundation for credentialing at Jane, designing and launching our first centralized credentialing framework from scratch.
• Select and implement a scalable credentialing software platform that fits seamlessly into how our teams already work.
• Cultivate strong, lasting vendor partnerships that keep our tools evolving alongside our needs.
• Champion rigorous verification and compliance protocols that protect Jane and our customers from risk.
• Partner across legal, IT, and clinical teams to keep credentialing work aligned, transparent, and moving forward.

What Experience We Need

• 5+ years of experience in credentialing management, ideally within healthcare or a related regulated industry.
• Deep credentialing-specific expertise, including provider enrollment, payer requirements, and re-credentialing cycles.
• Hands-on experience evaluating, selecting, and implementing credentialing software platforms.
• Strong compliance knowledge, with an eye for building verification protocols that hold up to audit scrutiny.
• Excellent cross-functional communication skills, with experience partnering across legal, IT, and operational teams to get things done.

If you don't meet every single qualification but are excited about this role, we'd still love to hear from you.

More About Jane

Jane is a founder-led, high-growth SaaS company born in North Vancouver, British Columbia. We're now a team of more than 800 people working remotely across Canada, the US, and the UK, united by our mission to help the helpers.

We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at Jane plays an important role in how we show up for our customers. We're all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives.

Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We're proud of what we've built and quick to admit what we don't know yet. We listen, learn, and adjust as we go.

We're also embracing the possibilities of AI, using it to work smarter, improve our systems, and create even better experiences for our customers and our team.

Our goal isn't just delivery - it's delight. We move quickly, communicate openly, and solve real problems together. If you're energized by ambiguity, motivated by impact, and eager to learn with others, you'll thrive at Jane.