Business Operations Associate

What You’ll Be Doing

LeafLink is seeking a Business Operations Associate to work across an array of projects and cross-functional initiatives. Reporting directly to the Head of Business Operations, this role is highly versatile: you'll parachute into different parts of the business, clean up messy flows and processes, and plug into systems to get them running smoothly. You are as comfortable diving into data to find answers as you are rolling up your sleeves to execute directly.

You'll leverage both quantitative and qualitative data to shape strategy, drive decisions, and build buy-in across the organization. No task is too small: you don't mind digging into disparate, messy, or incomplete data, and you frequently raise your hand to pick up projects in need of an owner. This individual will spend meaningful time on our core marketplace and banking offerings, so experience or exposure to those verticals is a plus.

The position is fully remote.

• Perform ad hoc market analyses and fill operational gaps
• Assist in the development and maintenance of various SOPs and metrics for operations workflows, market launches, revenue-generating initiatives, and more
• Lean-in to lead cross-functional initiatives across Sales, Marketing, Product, Operations, Public Policy, and Finance as needed
• Communicate plans and outcomes to a broad range of internal stakeholders, both through written communications or presentations
• Assist in identifying trends, patterns, and opportunities to enhance business performance and decision-making processes
• Prepare biweekly reports on operational performance for key business lines, including marketplace and banking
• Deep dive into data to identify trends, patterns, and opportunities, and translate findings into actionable recommendations
• Clean up and improve existing operational processes and systems (e.g., CRM/data hygiene, reporting infrastructure) as gaps are identified

What You’ll Bring to the Team

• 4-5 years of experience working at startups, preferably in FinTech or B2B platforms
• High proficiency in Excel, Salesforce, and Claude.ai, with the ability to analyze data and generate insights
• Thrives in ambiguity and loves creating structure amid chaos
• Extremely organized and detail-oriented, with strong written and verbal communication skills
• A bias toward action: you love problem-solving and are always looking for better, more efficient ways of doing things
• Proven ability to coordinate and collaborate across multiple teams and stakeholders
• A positive attitude and belief that no task is too small
• You excel in a fast-paced startup, and you thrive in a market that is constantly evolving and changing
• Knowledge or interest in the cannabis industry and related policy is a plus