Corporate Compliance & Legal Operations Specialist

The Corporate Compliance & Legal Operations Specialist reports to the Vice President of Compliance & Safety and supports corporate compliance, legal operations, regulatory, contractual, and risk-related matters. Responsibilities include fact gathering, documentation, research, escalated customer matters, investigations, contracts, matter tracking, and preparation of materials for business and compliance decisions.

The Vice President is the Company’s primary point of contact for outside counsel. The Specialist prepares information and materials for the Vice President and communicates with outside counsel only when authorized. This is a non-attorney role and does not provide legal advice or act as counsel for the Company.

Key Responsibilities

• Support the VP of Compliance & Safety on compliance, legal operations, regulatory, contractual, and risk matters.
• Assist with escalated customer complaints, disputes, demand letters, attorney correspondence, and matters with legal, financial, or regulatory exposure.
• Conduct fact-finding; gather contracts, communications, photos, recordings, policies, timelines, and related records.
• Prepare matter summaries and supporting documentation for VP review.
• Maintain tracking systems for legal matters, disputes, claims, regulatory issues, investigations, and deadlines.
• Support outside-counsel matters by preparing materials, tracking requests and deadlines, and organizing case files (direct counsel contact only when authorized by the VP).
• Assist with contract administration: intake, templates, amendments, signature routing, renewals, and records maintenance.
• Review documents for completeness, consistency, and Company requirements; escalate issues as needed.
• Draft routine business correspondence, notices, and responses for review and approval.
• Assist with regulatory and governmental inquiries, subpoenas, and investigations by gathering information and preparing responsive materials.
• Support internal investigations involving compliance concerns, policy violations, or potential misconduct.
• Conduct compliance and regulatory research and prepare summaries for the VP.
• Help develop and maintain Company policies, procedures, compliance programs, and internal controls.
• Work cross-functionally with Operations, Sales, Finance, HR, Safety, Licensing, Permitting, and other departments.
• Identify and promptly escalate compliance, contractual, operational, reputational, or legal risks.
• Maintain strict confidentiality regarding legal matters, investigations, and sensitive Company information.

Qualifications

• Minimum 2 years in legal operations, compliance, corporate legal support, contracts, regulatory affairs, claims, investigations, or a related field.
• Roofing, construction, home improvement, or general contracting experience strongly preferred.
• Experience with escalated disputes, contracts, investigations, regulatory matters, or litigation support preferred.
• Strong research, analytical, writing, and documentation skills.
• Excellent organization; able to manage multiple matters and deadlines.
• High attention to detail, professionalism, discretion, and confidentiality.
• Ability to work effectively with senior leadership and cross-functional teams.

Role Boundaries

This is not an attorney position. The Specialist does not independently provide legal advice, interpret the law on behalf of the Company, or represent the Company as legal counsel. The Specialist may not independently engage outside counsel, request legal opinions, direct counsel, or make decisions reserved for Company leadership or licensed attorneys. Matters requiring legal opinions or representation are coordinated by the Vice President with outside counsel.

Requirements

This is a 100% Remote Role

Full time