Content Producer

Why This Role Exists

As the Content Producer on the Delivery Enablement Operations (DEO) team, you own the production quality of everything DEO creates. You are the professional content development function for the CR Ops function — the person who takes raw subject matter expertise from the Atom Engine Instructor and Onebrief Platform Instructor and transforms it into polished, publication-ready training and enablement materials that Onebrief's customers and employees can trust.

This is both an internal and external-facing role. Internally, you produce the onboarding materials, training modules, workflow guides, and SOPs that new employees and delivery teams rely on. Externally, you produce the customer-facing training content, exercise preparation guides, feature walkthroughs, and enablement videos that represent Onebrief's quality bar to the commands we serve. You coordinate closely with Marketing on brand alignment, visual standards, and content distribution strategy — and with Product on timing and messaging accuracy for new capability releases.

What You'll Do

Content production

• Produce all internal DEO training materials to a professional standard: new employee onboarding modules, Atom Engine training curricula, Onebrief platform training content, workflow guides, and SOPs
• Produce customer-facing training materials, feature walkthroughs, exercise preparation guides, and enablement videos that reflect Onebrief's quality bar
• Produce slicksheets, quick-start guides, job aids, and visual reference materials for deployment at customer commands
• Ensure all customer-facing content is accurate, on-brand, and approved through the appropriate QA and Marketing review process
• Maintain and update internal content as the product evolves and field lessons come in from site visits and exercise debriefs

Brand and quality standards

• Coordinate with Marketing on brand alignment, visual standards, terminology, and content distribution strategy
• Own and enforce QA review practices across all content outputs: terminology consistency, spelling, visual standards, and messaging alignment with Product Marketing

Cross-functional coordination

• Partner with Product on new capability release timing to ensure content is ready at the point of customer delivery
• Work with the DEO Manager to manage a content production calendar that tracks deliverables, review cycles, and publication targets
• Coordinate with DEO on the monthly content sync cadence to ensure updated modules are delivered on schedule

Operational content library

• Maintain the DEO content library: organized, versioned, and accessible to the delivery teams and DEO staff who depend on it
• Identify gaps in the content library proactively and flag them to the DEO Manager with a recommended production plan

Minimum Qualifications

• Strong video production and editing skills; experience with tools such as Camtasia, Adobe Premiere, or equivalent.
• Strong project management skills: able to manage multiple content tracks, meet deadlines, and communicate status proactively.
• Exceptional written communication skills: clear, concise, and on-brand across formats (scripts, job aids, quick-start guides, slide decks, walkthroughs).
• Experience working with subject matter experts to develop content from raw input to polished deliverable.
• Ability to work independently in a remote environment while collaborating effectively across teams.
• Secret Security Clearance

Preferred Qualifications

• Demonstrated experience producing professional-quality training, enablement, or marketing content — video, written, and visual formats.
• Strong visual design skills; experience with tools such as Figma, Adobe Creative Suite, or equivalent.
• Comfort working within brand and QA standards; experience coordinating with Marketing or a brand team on content review and approval.

Indicators of Success

This role will evolve as priorities change, but the outcomes below reflect what success typically looks like in the first six months.

A successful Content Creator will ensure:

• Every DEO output looks like it came from a professional content team. Training materials, enablement videos, and customer-facing guides are polished, on-brand, and trusted by the people who use them.
• Content is always current. Product ships a new capability; you and the instructors have updated materials ready before the delivery team needs them in the field.
• Internal onboarding materials reduce ramp time for new employees. New Customer Relations staff have clear, well-produced resources that help them become effective faster.
• The customer-facing content library is organized, versioned, and used. Delivery teams and customers can find what they need, trust that it's current, and actually use it.
• Training-generated leads are consistently captured and routed. No lead falls through the gap between a training engagement and Sales/CR follow-up.