Compliance Associate

About the role

As Compliance Associate, you'll join Zendable's US Compliance department in a role that supports two primary functions: supporting Legal & Compliance (L&C) leadership on cross-functional projects, and partnering with the Compliance Management System (CMS) team on program oversight. You’ll be primarily responsible for project managing strategic initiatives for L&C leadership and supporting the day-to-day rigor of the CMS — policies and procedures, training, monitoring and testing, complaints and issues management, and audits.

This is a role for someone who moves fast, thinks in systems, and is comfortable being the person who keeps a dozen moving pieces on track without losing sight of the regulatory details that matter. You'll bring an AI-first mentality to how you work, looking for ways to use tools and automation to move faster and surface insights that a manual process would miss.

You'll work closely with the CMS team as well as stakeholders across Legal, Risk, Product, and Zendable's bank partners.

Your objectives in this role

• Deliver a well-organized, well-documented portfolio of L&C projects that move at the pace the business needs

• Help maintain a CMS that meets regulatory expectations and stands up to bank partner and examiner scrutiny

• Support audits and exams with organized, audit-ready evidence and responsive project management

• Bring an AI-first mindset that uses automation as a first instinct, not an afterthought

How you'll impact those objectives

• Own project plans, timelines, and status tracking for L&C leadership's strategic initiatives

• Translate ambiguous or evolving priorities into clear workstreams, owners, and deadlines

• Prepare leadership-ready updates, briefing materials, and meeting agendas

• Identify bottlenecks before they become blockers and drive a sense of urgency across stakeholders

• Compliance Program Support

  • Support the maintenance and periodic review of policies and procedures and compliance training, ensuring they reflect current regulatory requirements and business practices

  • Assist in executing the monitoring and testing calendar, documenting findings, and tracking remediation to closure

  • Support complaints and issues management, analyzing data to spot trends and recurring root causes

  • Prepare documentation and coordinate logistics for internal and external audits and exams

• Use AI tools to accelerate document review, data analysis, and reporting wherever it creates a genuine efficiency gain

What you need to succeed in this role

• Experience in a compliance, risk, or regulatory project/program management role within a fintech/bank partnership environment

• Hands-on experience with Jira and Confluence for compliance program tracking and documentation

• Familiarity with bank partnership management, including working across compliance requirements set by partner banks

• Solid knowledge of US financial services regulations (e.g., UDAAP, TILA, ECOA, FCRA, BSA/AML, GLBA, as applicable to the business)

• Sharp analytical skills with strong attention to detail and the ability to interpret data and spot patterns

• A genuine sense of urgency and a bias toward action

• An AI-first mentality — comfortable evaluating and adopting AI tools to work smarter and faster

• Excellent written and verbal communication, with the ability to work across leadership, subject-matter experts, and external partners