Collections Specialist
Job Description
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What You’ll Be Doing
In this role, you will work directly with customers to help them manage financial arrears by setting up fair repayment plans while ensuring compliance with relevant laws and policies. You’ll be an empathetic and professional communicator, striving to resolve issues with patience and persistence.
- Engage directly with customers to negotiate repayment plans
- Analyse financial situations to create tailored solutions
- Ensure adherence to GDPR, FCA, and FDCPA regulations
- Handle customer complaints and resolve conflicts effectively
- Prioritize multiple tasks while maintaining high-quality standards
- Work with internal and external teams to support customer outcomes
We’re Looking For
- Collections experience within financial services
- Strong communication skills, both verbal and written
- Proven ability to manage challenging customer interactions
- Experience using multiple communication platforms (email, SMS, etc.)
- Ability and skills to handle difficult conversations and deliver a fair customer outcome
Shifts: You’ll be part of our Midnight team, servicing a mixture of our UK & US customers. You’ll work Monday-Friday 3:30pm to midnight. Your training will be conducted Mon-Friday 9am-5:30pm for your first 4 weeks before you join the Midnight team.
Location: This is a remote role. You'll be required to attend the Cardiff office 2 days per quarter.
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Capital on Tap
View Company ProfileCapital on Tap is a premier, enterprise-grade financial technology platform engineered to orchestrate massive-scale business credit ecosystems and intelligent spend management workflows. Operating as a highly integrated corporate capital hub, the company eliminates the operational friction of traditional localized banking by seamlessly deploying advanced credit underwriting telemetry, rigorous expense tracking architectures, and cohesive corporate card frameworks. Moving beyond rigid legacy financial institutions, Capital on Tap empowers small businesses, mid-market enterprises, and high-growth startups to dynamically synchronize their cash flow operations with elite financial execution. Under the hood, their sophisticated lending infrastructure natively handles complex real-time transaction ingestion, instantaneous credit line routing, and seamless accounting integration, ensuring frictionless capital readiness and uncompromising financial visibility. What sets Capital on Tap apart is its uncompromising dedication to frictionless financial orchestration; by bridging the gap between strategic business funding and rigorous automated expense management, the platform empowers organizations to radically accelerate their growth velocity, optimize capital liquidity, and build an unassailable foundation for continuous commercial dominance in the modern financial landscape.
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