Collections Executive – Fully Remote

Every conversation has the potential to make a positive impact. As a Collections Executive at Target Group, you'll work with customers experiencing financial difficulties, helping them find practical solutions and regain control of their finances.

This is a role where empathy, active listening, and problem-solving go hand in hand.

What You'll Be Doing

• Speaking with customers who have fallen into financial hardship against secured products such as Mortgages
• Taking the time to understand each customer's individual circumstances
• Conducting income and expenditure reviews to assess affordability
• Agreeing realistic and sustainable repayment arrangements tailored to customer needs
• Providing reassurance and support through clear, professional communication
• Identifying vulnerable customers and signposting them to appropriate support services where needed
• Delivering fair customer outcomes while ensuring compliance with regulatory requirements
• Creating positive customer experiences by getting things right first time

What It's Like to Work With Us

You'll receive ongoing support from experienced Customer Managers and Subject Matter Experts, including:

• Regular one-to-one meetings, team huddles and coaching sessions
• Continuous feedback and development opportunities
• A collaborative team environment where colleagues support one another and put customers first

We work hard, celebrate success, and prioritise wellbeing. You'll be recognised through our My Recognition programme and supported with opportunities to develop and grow your career.

Requirements

What We're Looking For

• Communicates with confidence, empathy and professionalism
• Remains calm and resilient when dealing with challenging situations
• Is passionate about helping customers achieve positive outcomes
• Takes a proactive and solutions-focused approach
• Enjoys negotiating and resolving issues
• Thrives in a fast-paced, customer-focused environment

Experience That Would Be Beneficial

• Previous collections, recoveries, arrears or debt management experience
• Experience working within Financial Services

Benefits

We are passionate about our colleagues and offer industry leading benefits...

• 30 days holiday entitlement plus bank holidays (From Day 1)
• Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange
• Employee Discount Scheme, access to discounts and offers across hundreds of leading retailers. Plus, cashback on purchases
• Company Paid Private Medical Insurance
• Group Life Assurance
• Group Income Protection
• Discretionary Annual Pay Review
• Discretionary Annual Bonus Scheme
• Loyal Service Scheme - rewarding your commitment with financial recognition, additional holidays, and matched pension contributions of up to 10% at key service milestones
• Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
• Recognition Scheme
• Free Mortgage Advice and Support
• Wisdom Wellbeing, your go-to for wellbeing resources and solutions to include an Employee Assistance Program
• Everest Funeral Concierge
• Free Bereavement and Probate Advice and Support
• Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
• Paid eye tests and employer contribution towards spectacles specifically for VDU use
• Enhanced parental leave

You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free:

• Technology Buying Scheme
• Discounted Gym Memberships
• Taste Card / Coffee Club Membership
• Charitable Payroll Giving
• Cycle to Work Scheme (Salary Sacrifice)