Arrears Executive – Fully Remote

Make a real difference to people when they need it most.

Every conversation matters here. As an Arrears Executive at Target Group, you’ll speak with customers who are in arrears and help them find a way forward — with empathy, reassurance, and practical support.

This is a role where listening is just as important as problem-solving.

What you’ll be doing

• Speaking with customers by phone and email (inbound & outbound) to really understand their situation
• Having honest, supportive conversations about finances — including income & expenditure reviews
• Agreeing realistic, sustainable payment plans that help customers get back on track
• Reducing worry and building trust through calm, clear communication
• Identifying vulnerability, signposting to advice services, and ensuring fair outcomes
• Getting it right first time by working compliantly and delivering great customer experiences

What it’s like on the team

You’ll be supported every step of the way by a Customer Manager and Expert, with:

• Regular 1:1s, huddles and coaching
• Ongoing feedback so you always know how you’re doing
• A team that genuinely cares about customers and each other

We work hard, celebrate success, and put wellbeing first. You’ll be recognised through our My Recognition portal and supported to grow your career with us.

Requirements

We’re searching for someone who brings not just skills, but heart:

• A people person who is friendly, approachable, and committed to delivering outstanding customer service
• Someone who genuinely cares about helping customers and making a positive difference
• A team player who thrives in a supportive, collaborative environment
• Naturally proactive, curious, and solution-focused
• Experience in an Arrears or Collections role
• Previous experience supporting vulnerable customers in a regulated environment