Collection Specialist 2

Position Summary:

The Collection Analyst is responsible for supporting the timely collection of outstanding client invoices, maintaining accurate collection records, and partnering with internal teams and clients to resolve payment issues.

Your Responsibilities as a Collection Analyst:

• Manage the collections for one of the four business units within Apex.
• Monitor assigned accounts receivable balances and identify past-due invoices requiring follow-up, per the client payment terms.
• Contact clients regarding outstanding balances, payment status, remittance details, and invoice questions.
• Collaborate with project managers, project accountants, and other internal teams to resolve collection matters.
• Record and review collection activity, client responses, payment commitments, and follow-up actions in the appropriate tracking tool.
• Identify, track and maintain payment portal access for applicable client accounts within the business unit.
• Review aging reports and prioritize collection efforts based on balance, age, risk, and business needs.
• Prepare collection updates, reports, and status summaries for management review.
• Support recurring collection meetings by providing account updates, recommended next steps, and follow-up status.
• Escalate high-risk accounts, delinquent balances, or unresolved disputes to management in a timely manner.
• Maintain professional client relationships while supporting timely payment and adherence to agreed payment terms.
• Support demand letter preparation, collection agency submissions, and other escalation procedures as directed.
• Support process improvements related to collections tracking, reporting, and client communication.

What we're looking for:

• An associate’s or bachelor’s degree in accounting, finance, business administration, or a related field is preferred.
• Three or more years of experience in accounts receivable, collections, and customer service.
• Strong communication skills with the ability to interact professionally with clients and internal teams.
• Strong attention to detail when updating and maintaining customer account records.
• Ability to resolve complex payment issues.
• Ability to manage multiple priorities in a timely manner.
• Proficiency with Microsoft Excel, Outlook, and accounting or ERP systems; experience with Deltek Vantagepoint is an advantage.

Core Competencies

• Committed to delivering exceptional customer service and building positive client relationships.
• Problem-solving skills to resolve issues effectively.
• Maintains a high level of accuracy and attention to detail.
• Handles financial information responsibly while maintaining confidentiality.
• Collaborates effectively with internal teams.

Success Measures

• Reduction in past-due accounts receivable for the assigned business unit.
• Timely and consistent follow-up on assigned past-due accounts.
• Accurate and complete documentation of collection activity.
• Effective coordination with internal teams to resolve payment issues.
• Professional communication with clients that supports relationships and timely payment.

Why you'll love working for us:

• Company-subsidized medical and dental.
• Company-paid life, short, and long-term disability.
• 401k match, tuition assistance, and more.
• Cross-training and the ability to work on a variety of projects.
• Performance-based bonuses or other incentives.
• Working with the best and brightest in the industry.
• 2,000+ employee national firm with 50+ locations across the US.