Cloud Administrator III

We are seeking a proactive and technically skilled Cloud Administrator III to join a global leader in automation systems and solutions. This senior-level role is responsible for administering, securing, and continuously improving the Microsoft 365 and Azure ecosystem while serving as a technical leader for endpoint management, identity services, security operations, and compliance.

You'll analyze business requirements, propose solutions, and play a critical role in enabling a secure, productive, and modern employee experience across a hybrid workforce spanning multiple locations.

Key Responsibilities

Microsoft 365 Platform Administration

• Administer and support the full Microsoft 365 E5 ecosystem (Exchange Online, Teams, SharePoint Online, OneDrive for Business, collaboration services)
• Manage licensing, provisioning, service health, and governance
• Support Teams Voice and collaboration technologies
• Lead modernization efforts to improve employee productivity and digital workplace experiences

Identity & Access Management

• Administer Microsoft Entra ID and hybrid identity environments
• Manage Conditional Access policies, authentication methods, MFA, and identity security controls
• Support full lifecycle management (onboarding, role changes, offboarding, access reviews)
• Administer security groups, distribution groups, dynamic groups, and guest B2B collaboration
• Support passwordless initiatives including Windows Hello for Business and modern authentication

Endpoint Management & Device Administration

• Administer Microsoft Intune and Endpoint Manager platforms
• Design and maintain compliance policies, configuration profiles, security policies, Windows Update rings, and Autopilot deployments
• Manage Windows 11, Android, iOS, and macOS endpoints throughout their lifecycle
• Troubleshoot enrollment, compliance, provisioning, application deployment, and endpoint security issues
• Continuously improve automated provisioning and endpoint lifecycle processes

Security Operations & Microsoft Defender

• Administer Microsoft Defender technologies (Endpoint, Office 365, Identity, Cloud Apps)
• Investigate and respond to security alerts, incidents, suspicious activity, and endpoint-related risks
• Participate in vulnerability management and remediation efforts
• Develop endpoint hardening standards and security baselines
• Collaborate with IT leadership and security teams to improve organizational security posture

Compliance & Microsoft Purview Administration

• Support and administer Microsoft Purview compliance technologies (sensitivity labels, DLP, retention policies, audit logging, eDiscovery, data classification, Compliance Manager, Insider Risk Management)
• Support regulatory, audit, and governance initiatives
• Assist with documentation and evidence collection for compliance programs
• Help develop scalable processes for protecting company data while maintaining productivity

Microsoft Copilot Administration & Adoption

• Support governance and deployment of Microsoft Copilot technologies
• Manage licensing, assignment, usage monitoring, and administrative controls
• Monitor usage trends and recommend optimization strategies

Azure Administration

• Support administration of Microsoft Azure resources (virtual machines, storage accounts, Azure Backup, networking, monitoring)
• Assist with cloud modernization initiatives and hybrid infrastructure integration
• Support business continuity and disaster recovery initiatives

Infrastructure & Operational Support

• Serve as an escalation resource for complex Microsoft 365, identity, endpoint, and security issues
• Collaborate with Systems, Network, AI, and Cybersecurity teams on infrastructure and incident response
• Support Windows Server environments (Active Directory, Group Policy, DNS, DHCP)
• Manage Hyper-V administration, business continuity, and disaster recovery
• Participate in after-hours maintenance as required
• Lead and coordinate disaster recovery initiatives

Automation & Continuous Improvement

• Develop automation solutions using PowerShell, Microsoft Graph API, Power Platform, and Azure automation
• Improve onboarding, offboarding, provisioning, patching, reporting, and operational workflows
• Create and maintain technical documentation, knowledge articles, standards, and procedures
• Identify opportunities for operational efficiency improvements
• Mentor support staff and share technical expertise

Requirements

• Bachelor's degree in Information Technology, Computer Science, or equivalent work experience
• Minimum 5 years of progressive IT experience with increasing responsibility for Microsoft technologies
• Minimum 3 years administering Microsoft 365 in an enterprise or multi-site business environment
• Strong hands-on experience with:
• Microsoft 365 administration
• Microsoft Intune
• Microsoft Entra ID
• Microsoft Defender
• PowerShell automation
• Windows endpoint management

• Experience supporting hybrid on-premises and cloud environments
• Strong troubleshooting methodology and root-cause analysis skills
• Excellent communication, documentation, and customer service skills
• Ability to prioritize competing priorities and manage multiple initiatives
• Ability to work independently while collaborating across IT, cybersecurity, and business teams

Preferred Qualifications & Certifications

• Strong understanding of Microsoft 365 security and compliance best practices
• Experience with Microsoft Purview administration
• Experience supporting Microsoft Teams Voice
• Understanding of modern endpoint management, Autopilot, endpoint security, and device compliance
• Familiarity with Azure administration, Windows Server, Hyper-V, identity governance, and ITIL service management
• PowerShell scripting experience (strongly preferred)
• Experience supporting Microsoft Copilot or AI-enabled productivity platforms

Preferred Certifications:

• MS-102: Microsoft 365 Administrator
• MD-102: Endpoint Administrator
• SC-300: Identity and Access Administrator
• SC-200: Security Operations Analyst
• AZ-104: Azure Administrator
• CompTIA Security+