Clinical Trial Associate (Associate, Rater Services)

About Cogstate: Cogstate is an innovative neuroscience technology company on a global mission to advance the science of brain health. We specialize in making the measurement of cognition faster, easier, and significantly more accurate across complex clinical trials, healthcare networks, and routine everyday life environments. Backed by decades of academic research and rigorous clinical validation, our digital cognitive assessments are actively trusted by researchers, clinicians, and pharmaceutical leaders across more than 150 countries and over 2,000 clinical trials. We cultivate a collaborative, virtual-first environment of experts spanning data science, psychology, and clinical operations to decode complex brain health parameters and improve patient life outcomes worldwide.

Position Overview

We are seeking a highly methodical, detail-oriented, and process-driven Associate, Rater Services (Clinical Trial Associate) to join our global clinical operations organization under a permanent, full-time virtual-first arrangement open across the United States. In this business-critical operational seat, you will act as a primary multi-departmental bridge, ensuring the flawless and compliant delivery of the Cogstate Rater Training Program across phase I-III clinical trial portfolios. Shifting completely away from customer-facing social media management, outbound prospecting dialing loops, or advanced software source tree modifications, you will run an active data tracking, client coordination, and regulatory compliance laboratory. This position requires a clinical research professional with 2+ years of trial infrastructure experience who coordinates multi-site documentation fluidly natively using Project Management paradigms, maintains high-volume communication logs cleanly across global study sites and CRO networks, assumes a lead training role for small-to-medium study sizes, and tracks project statement of work (SOW) metrics confidently to secure timely client deliverables.

Key Responsibilities

• Multi-Departmental Liaison Governance: Act as a key logistical interface linking internal scale procurement, clinician networks, science divisions, and training teams with external clinical study sponsors natively utilizing Project Management frameworks.
• End-to-End Trial Lifecyle Tracking: Serve as the primary, real-time administrative point of contact for clinical study sites, clinical research associates (CRAs), and CRO cells from early study startup through to final site close-out.
• Clinical Record Architecture: Maintain unassailable, real-time data accuracy across high-volume internal trackers, spreadsheets, and high-density email communications in strict accordance with company SOPs and regulatory standards.
• SOW Milestone Instrumentation: Track, monitor, and analyze operational metrics against established Statements of Work (SOW) for phase I-III trials, proactively presenting progress updates to study PMs and sponsors.
• Rater Training Leadership: Assume full Rater Training Lead accountability for designated small-to-medium research studies, coordinating scheduling parameters for clinical consultants.
• Mentorship & Quality Oversight: Provide operational direction and quality review loops over the daily work outputs of junior study coordinators to cultivate a strong compliance structure.

Required Skills & Qualifications

• A minimum of 2+ years of direct, professional operational experience working within an active clinical trial framework, pharmaceutical research hub, or clinical service-delivery environment.
• Proven baseline history managing project tasks, tracking overlapping schedules, and multi-tasking effectively inside fast-growing ecosystems.
• Elite Office Computing Literacy: Master-level command maneuvering Microsoft Excel, Google Sheets, and data tracking suites to maintain rigorous operational dashboards.
• Outstanding written and verbal communication strengths, with a verified ability to resolve client operational conflicts and translate complex trial rules clearly.
• Possess a formal Bachelor degree from an accredited institution and/or 3+ years of equivalent quantitative professional experience.
• Location Context: Position operates under remote geographic guidelines open exclusively to qualified clinical trial associates residing permanently within the United States.

Preferred Strategic Indicators (Nice to Have)

• Prior clinical project coordination background operating directly inside an international Clinical Research Organization (CRO) or as a Clinical Research Associate (CRA).
• Hands-on familiarity navigating specialized clinical data software, Electronic Data Capture (EDC) nodes, or medical e-learning environments.
• Demonstrated history adjusting project scopes rapidly based on shifting multi-region clinical site dynamics.

What We Offer

• Competitive Clinical Operations Salary Matrix: An attractive, experience-calibrated annual base salary scale of $65,000 - $75,000 USD, supplemented by extensive long-term corporate rewards.
• 100% remote-first workspace flexibility from anywhere within the United States, granting complete location independence.
• Generous Paid Leave Infrastructure: Access to 20 full days of vacation leave, 10 days of personal self-care leave, and 10 paid public holidays annually.
• Retirement savings stability via a corporate 401(k) retirement channel offering an attractive company-matching layer up to 3%.
• Comprehensive well-being parameters, including competitive Medical, Dental, and 100% company-subsidized Vision insurance protection.
• 100% employer-sponsored short-term and long-term disability structures, pre-tax healthcare flexible spending accounts (FSAs), and robust professional mentorship programs to accelerate certifications.