Clinical Specialist

Market Development

Work with Regional Sales Manager and team members to develop and implement a regional plan aimed at increasing market share and improving quality of service to customers.

Establish a system of communication with Regional Sales Manager and Territory Managers to ensure proper execution of plan and achievement of quarterly objectives.

Develop relationships with hospital personnel to expand contacts in other departments, identify key decision makers and facilitate future sales.

Meet with existing and potential customers to identify their clinical needs, goals and constraints related to patient care, and to demonstrate how Company products can help them achieve their goals.

Education and Training

Educate existing and potential customers on the merits and proper clinical use of Company products by giving presentations and demonstrations, using slides, flow model, brochures and other platforms and formats.

Keep customers abreast of the latest product, therapy, and technology developments, and current items of interest in the industry.

Assist in professional education activities sponsored by Penumbra, including PEER meetings, hospital stroke symposia, and others.

Assist in training new employees, including Territory Managers and Clinical Specialists.

Participate in the development of Continuing Education Programs.

Customer Service

Serve as primary resource for clinical support in the areas of procedural case coverage, basic troubleshooting, and follow-up for Company products.

Report and track all product incidents at centers, following Company procedures and seeking input from appropriate personnel to resolve problems.

Respond to customer needs and complaints by developing creative solutions, working in collaboration with senior management, sales, and marketing.

Prospect and develop relationships with prospective customers and/or users of Penumbra products, converting them to Penumbra customers

Secure and/or renew existing orders by coordinating product availability, delivery dates, and inventory levels

Maintain open communication lines with current and prospective customers on programs, promotions, and pricing trends

Develop relationships with physicians, lab staff, lab supervisors, and purchasing personnel

Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.

Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.

Ensure other members of the department follow the QMS, regulations, standards, and procedures.

Perform other work-related duties as assigned.