Clinical Assistant I

PRIMARY RESPONSIBILITIES:

• Communicates directly with Shipping, Sample Accessioning, Customer Support, and lab teams to: Trouble shoot issues, verify samples, streamline processes and serve as a liaison between these teams and the genetic counselors.
• Assist with data collection for internal projects/ product development and abstracts, and provide review/edits for authored abstracts
• Participates in team meetings
• Coordinates student rotation schedules
• In addition to the above, the following clinical assistant duties would also be performed:
• Review incoming referrals and request additional documentation/clarification when needed
• Request and track sample collection kits and answer patient questions regarding samples
• Update internal databases regarding test development progress and make notes in LIMS case ‘notes’ for each patient or provider contact
• Collect transfer and pregnancy outcome data from clinics and patients
• Assist genetic counselors in answering questions from clinics and customer support
• Coordinate record release requests from patients
• Assist GCs in obtaining applications and tracking licensure in each state.
• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job.
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
• Must maintain a current status on Natera training requirements.
• Employee must pass post offer criminal background check.
• Performs other duties as assigned

QUALIFICATIONS:

• High School Diploma (required)
• BA/BS in biology, allied health, or science related field (strongly preferred).
• Will consider candidates in pursuit of four-year bachelor’s degree program provided they meet required education requirements and at least 2-3 years professional work experience in biotech, life sciences, or related industry.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience with Microsoft Excel, Google mail and Google Documents
• Excellent organization and attention to detail