Client Success Manager

Responsibilities:

• Develop a broad understanding of client business models to meet expectations and drive successful partnerships.
• Build and maintain strong relationships with clients, serving as their trusted advisor.
• Leverage insights from key accounts to drive value across the broader client base.
• Develop detailed plans for clients, outlining critical success factors, metrics, targets, and potential risks, while providing recommendations.
• Understand clients’ strategic goals and business challenges, mapping RainFocus features and associated business benefits to address needs and demonstrate value.
• Deliver best practices and coach clients to drive adoption and help them derive value from the product.
• Monitor and facilitate client adoption of RainFocus product features and functions in relation to their overall business needs.
• Coordinate with internal cross-functional teams to maximize overall account health.

Qualifications:

• A Bachelor’s degree, or equivalent combination of education and experience.
• 3+ years of related client success experience.
• 5+ years of professional business experience.
• Experience working closely with C-level/SVP-level executives for clients and executing executive business reviews strongly preferred.
• Experience working closely with Sales through client renewal process strongly preferred.
• Previous work experience at a SaaS company preferred.
• Proven success driving organization-wide initiatives.
• Proven success collaborating and building strong relationships with internal and external stakeholders.
• Excellent verbal and written communication skills.
• Strong presentation skills.
• Excellent organization and time management skills.
• Comfortable working in a fast-paced environment.
• Strong listening skills with a thoughtful approach to addressing client pain points.
• Ability to assess changing priorities/tasks quickly and with ease.

Personal Characteristics:

• Strong chemistry and culture fit within RainFocus, comfortable in a challenging and dynamic environment.
• Entrepreneurial outlook with the ability to influence future client direction through account planning and strategic direction.
• Initiative-driven, with demonstrated success in analyzing complex situations, defining key objectives, and developing strategies and action plans.
• Forward-thinking and out-of-the-box problem solver, consistently seeking opportunities for client success.
• Client-focused with a passion for understanding client businesses, aligning solutions to their goals and challenges, and coaching them to success.
• Thrives in fast-paced environments, works with minimal supervision, and sets daily priorities.