Client Services Director

About Nucleus Global

Nucleus Global is a global leader in the medical communications space with locations across Europe, US, and APAC and a portfolio of 90-plus clients. It forms part of the Inizio Medical group, which includes Ashfield MedComms, ApotheCom, and MEDiSTRAVA. Its unique position as part of this international network, which includes three of the world’s top medical communications companies, gives it a key advantage over its commercial competitors in terms of the scale of its reach and depth of its expertise.

About the Role

As a Client Services Director, you'll provide strategic leadership across two key client accounts—one focused on Medical Affairs and the other on Commercial/Promotional. You'll serve as a trusted partner to senior client stakeholders, overseeing the successful delivery of complex, integrated programs while ensuring exceptional client service, operational excellence, and commercial performance.

Working closely with cross-functional teams, you'll shape account strategy, identify opportunities for growth, mentor high-performing Client Services teams, and play an active role in strengthening long-term client partnerships.

Here's What You'll Be Doing

• Lead the strategic direction and day-to-day oversight of one Medical Affairs account and one Commercial account, ensuring high-quality delivery across a range of integrated medical communications initiatives.
• Build and maintain trusted relationships with senior client stakeholders, acting as a strategic advisor and confidently navigating complex conversations and business challenges.
• Partner with Scientific Services, Creative, Digital, and Operations teams to develop and deliver impactful solutions that align with client objectives.
• Oversee financial performance across your portfolio, including forecasting, budgeting, profitability, resource planning, and identifying opportunities for organic growth.
• Lead, coach, and develop Client Services team members, creating a collaborative, inclusive, and high-performing environment.
• Champion operational excellence by implementing best practices, improving delivery processes, and driving continuous improvement across your teams.
• Support new business opportunities by contributing to proposals, pitches, and onboarding activities while identifying opportunities to expand existing client partnerships.
• Collaborate with senior leadership to support broader business initiatives, team development, and strategic planning.
• Stay ahead of industry trends across Medical Affairs, Commercial, omnichannel engagement, and AI, bringing innovative thinking to clients and internal teams.

About You

• Extensive Client Services experience within a medical communications agency, with experience leading Medical Affairs and/or Commercial pharmaceutical accounts.
• Proven success managing complex, strategic client relationships and serving as a trusted advisor to senior stakeholders.
• Strong commercial and financial acumen, with experience managing account budgets, forecasting, profitability, and organic growth.
• Experience leading and developing high-performing client services teams while fostering collaboration across multidisciplinary groups.
• Demonstrated success leading integrated medical communications programs, balancing multiple priorities while delivering exceptional client service.
• Confident supporting business development activities, including proposals, pitches, and expanding existing client partnerships.
• Strategic, collaborative, and solutions-oriented, with excellent communication and stakeholder management skills and a passion for developing people.

Benefits:

• Health coverage
• 401(K) matching
• PTO

In addition to a great benefits package, we are happy to talk flexible working. We are also known for our friendly and informal working environment with Friday socials across our offices, regular wellbeing weeks, and Town Hall events. We offer excellent opportunities for career and personal development, including opportunities to transfer your skills to our other offices around the world.

Our Pledge

At Nucleus Global, we are committed to encouraging a culture of diversity, inclusion and belonging where everyone can bring each facet of themselves to work each day. We believe that strength in diversity and inclusivity is a driver of our success.