Client Services Analyst (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Client Services Analyst to start immediately!

Duties and Responsibilities include but are not limited to:

• Accurately onboard clients into the company platform.
• Monitor assigned client accounts and optimize account performance through budget, bid, segmentation, and ROI improvements.
• Prepare and conduct regular client trend and performance reviews.
• Resolve technical, product, and account-related issues in a timely manner.
• Document all client interactions and account activities accurately in HubSpot.
• Recommend product improvements and appropriate solutions based on client needs.
• Collaborate with internal teams to improve client retention and overall account performance.
• Analyze account performance data to identify opportunities for optimization and growth.
• Proactively identify potential account risks and recommend solutions before issues arise.
• Support customer retention, revenue growth, and upsell initiatives.

Qualifications:

• Strong analytical skills with experience using Microsoft Excel and other Microsoft Office applications
• Excellent customer service and account management skills
• Strong verbal and written English communication skills
• High attention to detail and ability to identify issues proactively
• Ability to work independently with minimal supervision after training
• Strong problem-solving and critical thinking skills
• Adaptable and comfortable working in a fast-paced environment
• Experience with HubSpot is an advantage
• SQL experience is a plus

Technical Requirements:

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule: 9:00 AM – 5:00 PM (Overlapping with US Central Time)
Location: This is a remote job

Salary Package :

• Starting at PHP 77,000 – Up to PHP 85,000