Client Partner – Food & Beverage, QSR & Auto

The Client Partner – Food & Beverage, QSR & Auto will play a critical role in driving Knit’s growth in the Food & Beverage, QSR & Auto vertical by managing and expanding our largest enterprise partnerships while also building relationships with new high-potential accounts.

You’ll own a portfolio of 10–20 enterprise accounts across food & beverage, quick-service restaurants (QSR), and automotive (some existing, some new) with the mandate to retain, grow, and strategically expand them across brands, business units, and markets. These are organizations where innovation pipelines, menu and product launches, and brand health decisions carry major investment, and where insights teams need fast, confident customer read-outs. Acting as the commercial quarterback, you’ll lead renewals, upsells, and cross-sells while prospecting into new divisions and organizations to grow your book of business.

You’ll join a team that’s building something category-defining, and you’ll help shape how some of the world’s most respected brands uncover and activate insights through AI-native research.

This is a high-impact, consultative sales role that blends strategic relationship management with commercial ownership. You’ll collaborate closely with Customer Success, Research, and Product to ensure clients are realizing value while uncovering new ways Knit can help them succeed.

Primary Responsibilities

• Own and grow a portfolio of 10–20 enterprise accounts in Food & Beverage, QSR & Auto, including both existing clients and targeted net-new logos.
• Drive renewals and expansion, ensuring every partnership grows in scope, scale, and value year over year.
• Uncover and pursue new opportunities within existing and prospective accounts—identifying new business units, teams, and use cases where Knit’s platform can deliver value, such as concept and menu testing, flavor and product innovation, limited-time-offer (LTO) evaluation, brand tracking, pricing, vehicle feature prioritization, and path-to-purchase research.

Act as a strategic advisor to senior Consumer & Shopper Insights, Innovation, Menu Strategy, Brand, Customer Experience, and Product Planning leaders, helping them expand how they use Knit’s AI-native platform across teams and business challenges.

• Develop and execute account plans that identify whitespace, prioritize client goals, map key stakeholders, and drive consistent revenue growth.
• Lead commercial negotiations—owning renewals, upsells, and cross-sells in collaboration with Sales Leadership.
• Collaborate deeply with Customer Success, Research, and Product to ensure clients realize full value from Knit today - and evolve alongside our platform as new capabilities emerge.
• Represent Knit externally at Food & Beverage, QSR & Auto conferences, client summits, and industry events, strengthening brand visibility and deepening client relationships.
• Maintain high standards for pipeline integrity, forecasting accuracy, and documentation across every stage of the renewal and expansion process.

What Success Looks Like

You’ll be measured primarily by:

• Net-New Revenue: Securing new enterprise partnerships and expanding Knit’s presence across target Food & Beverage, QSR & Auto accounts.
• Net Revenue Retention (NRR): Expanding overall revenue within your account portfolio through renewals, upsells, and cross-sells.
• Renewal Rate: Consistently securing on-time, value-driven renewals.
• Sales Excellence: Managing disciplined account plans, accurate forecasts, and clear collaboration across internal teams.