Client AR Specialist

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets, and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail, and transportation.

TreviPay operates in 35 countries, with offices in Kansas, Mexico City, San Jose CR, Rijswijk NL, and Melbourne AU.

Principal Duties and Responsibilities for Client Accounts Receivable Specialist I

• Facilitate the execution of TreviPay's Standard Operating Procedures (SOP) to support B2B collection efforts
• Provide an elite customer experience in all interactions via phone, email, and meeting, with both internal and external stakeholders
• Answer incoming phone calls, make outbound calls, and successfully respond to customer inquiries
• Meet/exceed departmental KPIs, including a past-due rate of 60% or higher
• Demonstrate the ability to meet/exceed both quality and productivity performance expectations
• Respond to customer/client inquiries in an accurate and timely manner
• Respond to requests for information, such as payment history and open invoice requests, and navigate core systems as needed
• Demonstrate the ability to solve for root cause, helping to set customers up for future success

Qualifications, Competencies/Skills

• Ability to multi-task and make routine decisions
• Ability to work quickly and accurately simultaneously
• Ability to meet deadlines
• Customer-centric focus and professional demeanor
• Strong communication skills including writing, speaking, and active listening
• Positive attendance, dependability, and reliability
• Proven ability to assess, prioritize, and balance daily workload
• Proficient knowledge of Windows applications, including Outlook, intermediate Word, and Excel
• Attention to detail
• Listens with empathy

Years of Experience

• 0-1 years of experience preferred
• High School Diploma, Associate, Bachelor's, or Master's Degree preferred