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Channel Account Manager – TSD & Affiliate

United StatesUnited States
Full-time
Not Disclosed
Senior-Level

Job Description

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Responsibilities

TSD Partner Relationship Management

  • Serve as the dedicated relationship owner for DoiT's TSD partner portfolio, acting as their primary point of contact across commercial, technical, and operational matters.
  • Build and maintain deep, trusted relationships with key stakeholders at TSD partners — including partner principals, channel managers, sales teams, and technical leads.
  • Conduct regular business reviews with TSD partners to assess performance, align on pipeline, and identify growth opportunities.
  • Represent DoiT at partner events, industry conferences, and TSD-hosted summits to strengthen brand presence and deepen relationships.

Sub-Agent Recruitment & Activation

  • Identify and target prospective sub-agent partners within the TSD ecosystem, building a robust recruitment pipeline of high-potential agents.
  • Lead outbound prospecting efforts through direct outreach, TSD partner events, industry networks, and hyperscaler referrals.
  • Own the full activation journey from first contact through signed agreement, onboarding, and first deal — ensuring new sub-agents are set up for early success.
  • Maintain accurate tracking of all prospecting activity, partner status, and activation milestones in CRM.

Pitch, Discovery & Pipeline Development

  • Lead compelling, confident introductory pitches of DoiT’s solutions to prospective sub-agents without requiring technical support in the room.
  • Work with the sub-agent on executing customer deal registration for DoiT’s solutions.
  • Work alongside the Channel Account Executive to track all customer deal registrations and opportunities from qualification through close.

Channel Strategy & Joint GTM

  • Develop and execute joint business plans with TSD partners, setting clear revenue targets, milestones, and co-sell activities.
  • Influence TSD partner roadmaps and go-to-market strategies to increase DoiT's share of wallet within their customer base.
  • Collaborate with DoiT's Marketing team on TSD-specific campaigns, events and initiatives.
  • Monitor and report on channel market trends, competitive dynamics, and partner ecosystem developments to inform DoiT's channel strategy.

Partner Enablement

  • Work alongside DoiT’s Partner Success Team to design and deliver enablement programs equipping TSD partner sales and technical teams to effectively position and sell DoiT solutions.
  • Support sub-agent partners with the tools, materials, and knowledge they need to confidently position DoiT products in end-customer conversations.
  • Partner with Product and Marketing to develop channel-ready collateral, playbooks, and co-branded materials tailored to TSD and sub-agent audiences.

Cross-Functional Collaboration

  • Act as an advocate internally for both TSD partners and sub-agents — communicating partner needs, deal context, and escalation requests across the organization.
  • Provide structured feedback to leadership, Product, and GTM Strategy teams on partner performance, competitive intelligence, and market signals from the field.
  • Ensure clean deal registration, CRM accuracy, and pipeline hygiene across all partner-sourced opportunities.

Qualifications

  • 7+ years of experience in channel sales, partner management, or indirect channel roles — with demonstrated success managing both TSD/distributor relationships and sub-agent or reseller recruitment.
  • Proven ability to operate across both strategic partner management and outbound partner development within the same role or program.
  • Deep understanding of TSD business models, channel economics, and the technology distribution landscape.
  • Strong knowledge of cloud channel programs and partner ecosystems across AWS, Google Cloud, and Microsoft Azure.
  • Proven ability to lead an initial product pitch and structured discovery conversation independently, without requiring technical support.
  • Experience working within FinOps, CloudOps, or cloud cost management domains is a significant advantage; curiosity and willingness to develop deep product knowledge is essential.
  • Excellent prospecting, relationship-building, communication, and executive presentation skills — equally comfortable opening cold conversations and running senior partner QBRs.
  • Highly organized with strong CRM discipline and the ability to manage a high volume of partner relationships and active pipeline simultaneously.
  • Self-motivated, entrepreneurial, and energized by building in a fast-moving, remote-first environment.

Full-time employee benefits include:

  • Unlimited Vacation
  • Flexible Working Options
  • Health Insurance
  • Parental Leave
  • Employee Stock Option Plan
  • Home Office Allowance
  • Professional Development Stipend
  • Peer Recognition Program

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