Care Navigator (RN/LPN/LVN)

About This Role

As a care navigator, you love building relationships with patients based on trust, utilizing motivational communication techniques, to help drive positive health behavior change and improved patient outcomes. This program is based around triaging vital signs and using this data to promote positive lifestyle and health behavior changes. This is accomplished through collaboration with the patients care team to provide wellness calls with patients to outline patient-centric goals and the development of associated action plans to improve their health and well-being.

Our ideal candidate has a clinical background working with the adult and geriatric patient population, ideally with experience in phone triage. Has a strong working knowledge of remote-patient monitoring (RPM) preferred and/or Chronic Care Management (CCM), Behavioral Health, Care Coordination or Utilization Management principles. Experienced in remote working technologies, being a strong team player and a desire to clinically and emotionally support our patients while keeping a keen eye on reimbursement requirements are valued in this role. Being a Care Team Member at Vivo Care provides the chance to serve patients by proactively monitoring vital signs, educating, and coaching patients on a plan for better health. Early intervention through RPM reduces risk for emergent care and/or hospital admission/re-admissions.

Encounters with patients will be performed via phone through a Remote Care Platform that receives electronically transmitted physiological markers like blood pressure/weight/blood glucose. The care team member will perform monitoring as well as synchronous and asynchronous communication with the patient within Vivo Care’s industry-leading platform.

Responsibilities

• Manage physiological markers like blood pressure/weight/blood glucose with clinical appropriateness
• Meet team goals and standards outlined metrics
• Significantly impact longitudinal patient engagement in RPM program(s)
• Provide preventive health and disease management education and coaching
• Perform monthly wellness calls with assigned patients
• Lead collaborative wellness calls with the patients to define health goals outlined by their Care Team
• Manage patient messaging and alerts
• Direct patients to treating physician for routine questions
• Meet patient engagement program goals
• Follow appropriate escalation pathways for any urgent care needs

What We're Looking For

• Unrestricted RN/LPN/LVN license in a compact state, Illinois preferred
• Ability to work CST zone between 8:00am - 5:00pm
• Spanish speaking a plus
• 1-3 years of clinical experience, patient management, or disease management desired
• Experience working with different provider practices and workflows
• Fast learners
• Ability to work independently with minimal direction
• Experience with Medicare patients
• Experience performing virtual visits with patients and telephonic care management
• Interest in professional leadership growth and development opportunities with a growing organization
• Interest in operating in a new, exciting clinical program and become an integral player in the development of processes and best practices in caring for RPM patients
• Motivational Interviewing/Health Behavior Change experience is a plus
• Health Coach certification is a plus