Care Coordinator I (Temporary)

ABOUT THE ROLE

We are seeking a detail-oriented Care Coordinator I (Temporary) to join our Care Coordination team. This role is focused primarily on visit closure within our defined SLA windows: confirming that lab work from completed in-home visits is complete, accurate, and properly documented, and tracking down missing results or notes so that nothing falls through the cracks after a patient's visit.

This is a temporary, high-volume, process-driven role. While the core of the job is visit closure and lab follow-up, the person in this seat may flex into short-term projects supporting patient outreach and appointment completion success rates as business needs evolve.

RESPONSIBILITIES

• Conduct post-visit review of completed in-home appointments, confirming that lab draws, documentation, and required paperwork were completed accurately and on time
• Monitor and track lab results and imaging reports through Quest and other clinical applications, identifying missing, delayed, or incomplete results
• Proactively follow up with labs, providers, and internal teams to locate missing results, notes, or documentation, and resolve gaps within defined SLAs
• Upload, organize, and manage clinical documents with accuracy and timeliness
• Escalate clinical concerns or documentation gaps to the appropriate clinical or operational team as needed
• Maintain strict confidentiality and HIPAA compliance when handling PHI and clinical records
• Flex into project-based work supporting outbound patient outreach calls (e.g., result delivery or appointment follow-up calls) as volume and business needs require
• Monitor daily workflows to identify gaps or inefficiencies in the post-visit review process; suggest and support process improvements
• Adapt quickly to updated SOPs, tools, and priorities in a fast-moving, evolving environment

REQUIRED QUALIFICATIONS

• At least 1 year of experience working in a clinical healthcare environment (e.g., Healthcare Administrator, Patient Care Coordinator, or a closely related role)
• Working knowledge of HIPAA, patient privacy standards, and common medical terminology
• Experience reviewing or tracking lab results, clinical documentation, or medical records
• Experience communicating with doctors' offices, hospitals, labs, and clinics via phone and email to resolve missing information
• Experience using electronic health record (EHR) systems and other healthcare software
• Highly fluent in modern workplace tools (Mac OS, Slack, Google Workspace, Zoom, and ticketing systems such as Zendesk), with the ability to work across multiple systems simultaneously while maintaining speed and accuracy
• Exceptional organizational skills and attention to detail, particularly when handling PHI and clinical documentation
• Strong written communication skills with the ability to document clearly and accurately
• Comfort making occasional outbound patient calls as needed to support team projects
• Ability to adapt to changing priorities and work effectively in a fast-paced environment
• Self-motivated with strong follow-through, accountability, and ownership of work

PREFERRED QUALIFICATION

• Experience working in an EMR (Elation experience is a plus)
• Experience with Zendesk or similar ticketing systems
• Experience with lab result tracking or medical records follow-up
• Experience handling outbound patient calls, including result delivery or post-visit follow-up
• Experience working in a fast-paced startup, on-demand service, or rapidly scaling healthcare environment

YOU WILL THRIVE IF YOU

• Are flexible, humble, and bring a positive sense of humor to fast-moving work
• Communicate clearly and collaborate effectively across clinical and operational teams
• Excel at last-minute problem solving and are comfortable thinking on your feet
• Are highly organized, process-oriented, and take pride in doing things the right way
• Have experience working in an on-demand service or healthcare environment
• Enjoy a fast-paced, high-pressure setting and stay calm under volume
• Demonstrate exceptional attention to detail, especially when handling sensitive information
• Are energized by fast-moving teams, changing workflows, and continuous improvement