Call Center Representative
Job Description
Key Skills Required
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Maharah Human Resources Company is seeking a dedicated Call Center Representative to provide outstanding customer support via inbound and outbound calls. The ideal candidate will handle customer inquiries, resolve issues, and ensure a positive customer experience.
Key Responsibilities:
- Answer incoming calls and respond to customer questions and requests promptly and professionally.
- Provide accurate information regarding products, services, and policies.
- Assist customers in resolving issues or direct them to the appropriate department.
- Document customer interactions and maintain updated records using the CRM system.
- Follow up with customers to ensure their issues are resolved and ensure customer satisfaction.
- Meet performance targets and service level agreements.
Requirements
- High school diploma or equivalent qualification.
- Previous experience in call center or customer service roles preferred.
- Excellent communication and listening skills.
- Ability to remain calm and professional in challenging situations.
- Basic computer skills and familiarity with CRM software.
- Strong problem-solving skills and attention to detail.
- Ability to work effectively in a team environment.
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Maharah Human Resources Company
View Company ProfileMaharah Human Resources Company (operating via maharah.com) is a premier manpower and recruitment enterprise engineered to provide comprehensive human resources solutions across the Kingdom of Saudi Arabia and the broader Middle East. The company fundamentally transforms how organizations and individuals source, manage, and deploy specialized talent. Moving far beyond traditional staffing agencies, Maharah natively unifies enterprise workforce management, domestic service fulfillment, and specialized sector recruitment into a single, cohesive ecosystem. The platform empowers clients across highly demanding industries—including medical, retail, hospitality, industrial, and commercial banking—to seamlessly scale their operations with highly qualified professionals. Under the hood, their expansive, ISO 9001:2015 certified infrastructure supports over 800 corporate clients, serves more than 100,000 households, and provides expertise across 240+ distinct professions. Bolstered by a powerful network of strategic subsidiaries and tech-enabled platforms like BLOOVO (recruitment tech) and Nabd (logistics), Maharah remains a definitive cornerstone of the modern regional HR landscape, driving operational excellence and workforce reliability at massive scale.
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