Business Operations Specialist - Automation

At Oceans, we help the best and brightest of Sri Lanka take advantage of opportunities that otherwise wouldn’t be available to them, while supporting entrepreneurs around the world. Our community, called Divers, tackle complex challenges and make a real impact by solving deep-rooted problems. This role as a Business Operations Specialist - Automation involves building and maintaining the technical infrastructure for recurring business operations, including automation, integrations, workflows, scripting, AI-enabled systems, and process improvement.

The ideal candidate is comfortable building systems from scratch, troubleshooting technical issues, and understanding the logic behind how tools and processes connect. You must move beyond no-code tools and be comfortable with scripting, backend logic, APIs, and technical workflows while solving operational problems.

Automation Development & Implementation

• Build zero-to-one automations for recurring business processes.
• Design and implement multi-step workflows across different tools and systems like Google Workspace, Zapier, Slack, Zoom, payment tools, and forms.
• Create workflows involving calendar invitations, meeting creation, payment updates, coupon codes, community access, and post-purchase notifications.
• Work with triggers, dependencies, conditional logic, and multi-step workflow architecture.
• Move beyond basic no-code configuration into scripting, backend logic, and technical automation when required.
• Identify opportunities to replace repetitive manual processes with reliable automated workflows.

Technical Troubleshooting

• Investigate failed automations, broken integrations, and unexpected workflow behavior.
• Identify root causes rather than just fixing visible symptoms.
• Troubleshoot edge cases, dependencies, and unexpected inputs.
• Investigate issues involving firewalls, user environments, integrations, and system configuration.
• Determine whether an issue can be resolved independently or requires escalation.
• Follow technical issues through to resolution and document important learnings.

Forms & Workflow Architecture

• Build and maintain structured forms and workflows using tools like Google Forms.
• Implement conditional logic to ensure users follow the correct workflow.
• Design centralized systems that reduce fragmented information and manual movement between tools.
• Identify opportunities to simplify how information moves between systems.
• Ensure workflows are structured, maintainable, and easy for others to understand.

Automation QA & Maintenance

• Test automations before and after implementation.
• Proactively monitor recurring workflows for failures or unexpected behavior.
• Identify potential points of failure before they affect users or operations.
• Maintain and improve existing automations as business requirements evolve.
• Ensure automated processes remain reliable as the number of users, workflows, and dependencies increases.

AI & Technical Enablement

• Use AI tools such as Claude and ChatGPT to support technical problem-solving and operational workflows.
• Explore AI-enabled workflows, bots, agents, and shared AI infrastructure.
• Identify opportunities to use AI to reduce repetitive operational work.
• Support automated reporting and other AI-enabled operational processes.
• Experiment with emerging AI capabilities while maintaining appropriate human oversight.
• Translate operational requirements into practical AI and automation solutions.

Process Documentation

• Document automation architecture, dependencies, and workflow logic.
• Create clear troubleshooting guidance for recurring technical issues.
• Document important system knowledge so processes do not depend on a single person's institutional knowledge.
• Maintain documentation as workflows and systems evolve.
• Make technical processes understandable to relevant operational stakeholders.

Operational Improvement

• Identify repetitive, manual, or unnecessarily complex operational processes.
• Design and implement improvements rather than working around inefficient systems.
• Structure ad hoc workflows into repeatable processes.
• Balance building new systems with maintaining existing ones.
• Continuously look for ways to make business operations more reliable and efficient.

You'll work closely with operational stakeholders and cross-functional contributors to understand recurring processes, identify friction points, and build technical solutions that improve them. You'll need to communicate technical issues clearly, explain workflow logic, and ensure systems are practical for end-users.

At Oceans Talent, you'll receive guidance from your Operations Manager, who will help you grow and develop in your career.

To excel in this role, you should have:

• 3+ years of hands-on experience building, troubleshooting, and maintaining business automations, workflows, and technical systems.
• Strong experience building and debugging multi-step Zapier automations.
• Strong understanding of triggers, dependencies, conditional logic, and multi-step workflows.
• Experience building operational automations and systems from scratch.
• Ability to work beyond no-code tools into scripting, backend logic, APIs, or comparable technical workflows.
• Experience with Cloudflare Workers or a comparable serverless/backend environment.
• Strong proficiency with AI tools like Claude, with the ability to use AI for technical problem-solving and operational workflows.
• Strong familiarity with Google Workspace and Google Forms.
• Experience working with Slack automations and connecting multiple tools into a single workflow.
• Strong attention to detail and experience testing, monitoring, and maintaining automated workflows.
• Ability to investigate root causes, identify solutions, and follow technical issues through to resolution.
• Ability to clearly document technical processes, dependencies, and troubleshooting steps.
• Proactive communication and the ability to explain technical issues clearly to non-technical stakeholders.